Troubleshooting
Most problems come from sign-in or from having more than one agent.
| Problem | Fix |
|---|---|
| "Sign in to Agensi to connect this agent" | Follow your agent's sign-in link and click Allow. If your agent can't open a sign-in screen, it isn't supported yet. Never paste a token or API key. |
| "Invalid or expired token", or Agensi stopped working | Another agent may have connected to your account. Only one can be connected, so reconnect this one. Unused connections also expire after 30 days. |
| Connected, but the Agensi tools don't show | Reconnect so the tools load, or start a new chat. |
| A skill I bought still asks me to pay | You're probably signed in with another account. Disconnect Agensi in your app and connect again with the account you bought with. Just paid? Ask your agent to load the skill again. |
| "Re-authorize the connector with broader permissions" | Reconnect and allow both permissions. |
| The checkout link opens agensi.io/mcp | The link expired after 24 hours or was changed. Ask your agent for a new one, or pay with credit. |
| No cards in my chat | Cards only show in Claude and ChatGPT. Elsewhere you get text, which works the same. |
| My agent says a file isn't available | Images, PDFs and other binary files aren't delivered through agents. |
| "Skill not found" | The listing may no longer be live. Check its page on agensi.io. |
Still stuck? Email info@agensi.io.