Stripe Payment Terms

    Effective date: March 12, 2026 · Last updated: October 23, 2026

    Payment processing services on Agensi are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to the Agensi Terms of Service or by continuing to operate as a buyer or skill creator on Agensi, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of Agensi enabling payment processing services through Stripe, you agree to provide Agensi with accurate and complete information about you and your business, and you authorize Agensi to share it and transaction information related to your use of the payment processing services provided by Stripe.

    How Payments Work on Agensi

    For Buyers

    When you purchase a skill or a credit top-up on Agensi, your payment is processed directly by Stripe. Card payment is available for one-time skills from $5; skills under $5 can be bought with credit only. Subscription skills are billed by card, monthly or yearly where the creator offers it, and can be cancelled at any time. Credit top-ups start at $5. Agensi does not store your credit card number, debit card number, or bank account details on its servers. All payment information is handled by Stripe in accordance with PCI-DSS security standards.

    Accepted payment methods include credit and debit cards (Visa, Mastercard, American Express) and other payment methods supported by Stripe in your region. The currency for all transactions on Agensi is US Dollars (USD). If your payment method is denominated in a different currency, your bank or card issuer may apply a currency conversion fee. Agensi does not control or receive any portion of currency conversion fees.

    For Skill Creators

    To sell paid skills on Agensi and be paid through Stripe, you connect a Stripe account via Stripe Connect. Free skills need no payout method, and creators in countries Stripe doesn't support are paid through Zoneless instead (see the Terms of Service). By connecting your Stripe account, you enter into a direct agreement with Stripe under the Stripe Services Agreement. You are responsible for providing accurate identity and business information to Stripe as part of the verification process.

    Agensi uses Stripe Connect to facilitate payments from buyers to creators. When a buyer purchases your skill, the payment flows through Stripe and is distributed as follows:

    • 70% is paid to the creator's connected Stripe account
    • 30% is retained by Agensi as a platform fee (all-inclusive, covers payment processing)

    The same 70/30 split applies to credit purchases. Your share of credit purchases is transferred once your pending balance reaches at least $3.50. If a sale is refunded, the creator's share of that sale is reversed.

    Fee Breakdown Example

    For a $10.00 skill purchase:

    • Buyer pays: $10.00
    • Agensi platform fee (30%): $3.00
    • Creator receives: $7.00

    For a $5.00 skill purchase (minimum card price):

    • Buyer pays: $5.00
    • Agensi platform fee (30%): $1.50
    • Creator receives: $3.50

    All payment processing costs are included in the platform fee. Creators are never charged additional processing fees.

    Payouts to your bank account are processed by Stripe according to Stripe's standard payout schedule for your country. Payout timing varies by region and is subject to Stripe's policies. You can view your payout schedule and history in your Stripe Dashboard.

    Refunds

    Refund requests are handled by Agensi, not directly by Stripe. Skills are covered by Agensi's money-back guarantee: if a skill does not do what its page promises at the time of purchase, contact info@agensi.io and you get your money back. See the refund section of the Terms of Service.

    Card purchases are refunded through Stripe to the original payment method; credit purchases are refunded as credit. A refund removes access to the refunded skill. Processing time depends on your bank or card issuer and is typically 5 to 10 business days. Agensi is not responsible for delays caused by your financial institution.

    Disputes and Chargebacks

    If you believe a charge is unauthorized or incorrect, you should first contact Agensi at info@agensi.io so we can attempt to resolve the issue directly. If you file a chargeback or dispute through your bank or card issuer, Stripe will notify Agensi and we will respond in accordance with the applicable card network rules. Filing a chargeback for a legitimately purchased skill may result in suspension of your Agensi account.

    Taxes

    Agensi is the merchant of record for all transactions on the Platform. Agensi calculates, collects, and remits any VAT, GST, or sales tax due on sales to buyers. Prices shown on the Platform are exclusive of tax; applicable tax is added at checkout based on your billing country and shown before you pay, and your receipt reflects the tax charged.

    Creators do not need to determine buyer tax status, charge tax to buyers, or issue invoices to buyers for sales made through the Platform. Creator revenue share is calculated on the net sale price excluding tax, and Agensi issues self-billed invoices to creators for that revenue share (see Section 7.5 of the Terms of Service). You remain responsible for your own income, corporate, and other taxes on amounts you earn through the Platform. Stripe may provide tax reporting and documentation (such as 1099 forms for US-based creators) in accordance with applicable law. Consult a qualified tax advisor for questions about your specific obligations.

    Data and Privacy

    When you make a payment on Agensi or connect a Stripe account as a creator, Stripe collects and processes your personal and financial data in accordance with the Stripe Privacy Policy. Agensi receives limited transaction data from Stripe, including confirmation of payment, transaction amount, and payer identity, which Agensi uses to fulfill orders, prevent fraud, and manage the marketplace. Agensi does not receive or store full payment card numbers.

    For more information on how Agensi handles your data, see our Privacy Policy.

    European Consumer Rights

    If you are a consumer residing in the European Union or the European Economic Area, you may have the right to withdraw from a purchase within 14 days under the EU Consumer Rights Directive. However, by completing a purchase on Agensi and receiving immediate access to the digital content, you acknowledge and consent to the loss of your right of withdrawal, in accordance with Article 16(m) of Directive 2011/83/EU. This consent is requested during the purchase process.

    Stripe's Role

    Stripe is an independent third-party payment processor. Agensi does not control Stripe's services, uptime, fees, or policies. Any issues related to Stripe's payment processing services, including payment failures, payout delays, or account verification, should be directed to Stripe Support. Agensi will make reasonable efforts to assist where possible but is not liable for Stripe's actions or omissions.

    Changes to These Terms

    Agensi may update these Stripe Payment Terms at any time by posting the revised version on this page and updating the "Last updated" date. Material changes will be communicated to affected users. Your continued use of the Platform after changes are posted constitutes acceptance of the updated terms.

    Stripe may also independently update the Stripe Services Agreement. You are responsible for reviewing and complying with the current version of the Stripe Services Agreement.

    Contact

    For questions about payments, refunds, or these terms:

    Email: info@agensi.io

    Operator: Agensi BV

    Location: Netherlands

    For questions about Stripe's services or your Stripe account, contact Stripe Support.