Enterprise SOP Automation Architect
by Shandra
Converts internal SOPs, policies, checklists, and process notes into structured AI-agent workflows with decision trees, escalation rules, QA checkpoints, and audit-ready outputs.
New: Skill bounties are live. Post a request, fund the bounty, and creators compete for 7 days to build it -> See open bounties
THE AGENSI STORE
19 skills found
by Shandra
Converts internal SOPs, policies, checklists, and process notes into structured AI-agent workflows with decision trees, escalation rules, QA checkpoints, and audit-ready outputs.
by Liam Romanis
Automated detection and remediation auditing for the CVE-2026-46243 "CIFSwitch" Linux privilege escalation vulnerability.
by LocoLoboZ
Build structured, tool-agnostic ransomware incident response playbooks tailored to your SOC and organizational context.
by Shandra
Creates structured troubleshooting runbooks for legacy banking systems with incident classification, dependency mapping, log review checklists, escalation paths, rollback guidance, and post-incident summaries.
Audit a Helm chart for insecure defaults before you deploy to Kubernetes. Flags privileged containers, allowPrivilegeEscalation, missing CPU/memory limits and requests, hostPath volumes, hostNetwork/hostPID/hostIPC sharing, readOnlyRootFilesystem not set, runAsNonRoot not enforced (or runAsUser 0), plaintext secrets in values.yaml, missing NetworkPolicy, and NodePort/LoadBalancer services exposed without restriction.
by Liam Romanis
Deep audit and detection of the Dirty Frag (CVE-2026-43284/43500) Linux privilege escalation exploit chain.
by Shandra
Automates repetitive e-commerce support for order tracking, shipping explanations, returns, exchanges, refunds, damaged items, wrong items, missing items, and escalation routing.
by Roy Yuen
Diagnose and resolve 1st/2nd line IT issues with structured triage, health scripts, and escalation workflows.
by PromptWagon
Creates practical, non-technical AI incident response playbooks for businesses using AI tools, chatbots, agents, automations, copilots, and AI-enabled workflows, including wrong-output handling, privacy concerns, unsafe responses, escalation routes, containment actions, customer communication notes, recovery steps, evidence logs, and post-incident review templates.
by PromptWagon
Creates reusable customer support macros, escalation scripts, refund replies, order updates, apology responses, cancellation replies, troubleshooting messages, SaaS support responses, ecommerce support templates, tone variants, and internal notes so support teams can respond faster while keeping tone, policy alignment, and escalation handling consistent.
by PromptWagon
Creates support-ready handover packs for AI workflows, automations, agents, chatbots, integrations, and client delivery projects, including handover notes, dependency maps, operating instructions, failure modes, maintenance checklists, escalation routes, change logs, access notes, monitoring guidance, and client-friendly support documentation.
by PromptWagon
Builds structured SaaS help centers, support knowledge bases, article categories, onboarding documentation, troubleshooting flows, FAQ libraries, product education pages, search-friendly article outlines, escalation routes, and support content maps for SaaS founders, customer success teams, product teams, and support teams.
by Shandra
Structured diagnostic agent that manages technical troubleshooting workflows, avoids step repetition, and builds escalations.
by Shandra
Standardizes end-to-end customer support workflows from intent identification to verified resolution.
by PromptWagon
Creates audit PBC lists, evidence request emails, document trackers, follow-up wording, request prioritisation, ownership logs, status summaries, escalation language, and audit-ready evidence collection templates for internal audit, external audit, compliance reviews, assurance teams, risk teams, and professional services engagements.
by Shandra
Creates complete, evidence-rich, decision-ready context packages for transferring risky, ambiguous, exceptional, unresolved, or authority-restricted cases from an AI agent to the correct human specialist. Preserves the user's actual objective, verified facts, consulted data, completed checks, executed actions, previous responses, confidence level, policy or exception context, risks, deadlines, escalation reason, required human decision, and recommended next action while minimizing repetition and unnecessary sensitive-data exposure.
by Shandra
Designs customer-support intent taxonomies, sub-intent hierarchies, entity catalogs, slot schemas, required-information rules, validation logic, ambiguity controls, fallback behavior, multi-intent handling, routing criteria, escalation conditions, completion rules, annotation guidance, testing standards, localization, analytics mappings, and lifecycle governance for chatbots, voice agents, help desks, ticketing systems, CRM workflows, and omnichannel support automation.
by Shandra
Manages ecommerce order tracking, delivery delays, cancellations, returns, exchanges, replacements, and policy-approved refunds by connecting customer requests with current order, shipment, warehouse, inventory, payment, return, fraud, and store-policy information. It verifies eligibility before action, prevents duplicate financial corrections, checks stock before promising replacements, distinguishes carrier and refund states precisely, minimizes repeated customer effort, and creates evidence-rich escalations for exceptional or high-risk cases.
by Shandra
Analyzes angry, frustrated, disappointed, or emotionally charged customer complaints and produces calm, empathetic, policy-compliant responses while detecting churn, refund, chargeback, legal, regulatory, reputational, privacy, safety, discrimination, fraud, and executive-escalation risks. It preserves prior contacts and commitments, separates verified facts from allegations, prevents unsupported admissions and overpromising, reduces repeated customer effort, and determines when supervisors or specialist teams must intervene.