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OpenClaw
Manus
Grok+17 agentsit support desk
Diagnose and resolve 1st/2nd line IT issues with structured triage, health scripts, and escalation workflows.
$10
it support desk
Example session with this skill installed
My VPN isn't connecting on my Mac, and I need to access the file share for a meeting in 10 minutes. This started after the update this morning.
- Read your context and instructions
- Compiled the it support desk
I've classified this as a P2 High priority network issue. Since this started after an update, please try these quick fixes:
- Restart your Mac.
- Verify your Wi-Fi is on and stable.
- Re-enter your credentials to clear any keychain conflicts. If these fail, I will initiate an escalation.
Connects securely to your tools. The creator never sees your data.
What you get
About this skill
The problem
IT support often wastes hours on manual triage and repetitive fixes. Technical issues escalate unnecessarily because diagnostic steps are skipped or documented poorly.
What it does
- Triages incoming technical issues across Windows, macOS, Linux, and mobile platforms.
- Runs system health check scripts to gather hardware, network, and security diagnostics.
- Classifies incidents by priority (P1-P4) and determines specific escalation triggers.
- Provides step-by-step resolution paths for VPN, Outlook, MFA, and connectivity failures.
- Generates structured handoff documentation for 2nd and 3rd line support transitions.
Frameworks & tools
Python 3 for diagnostic scripts. Compatible with Microsoft 365, Google Workspace, AWS, Azure, and common MDM solutions.
Why this beats prompting it yourself
This skill implements a rigorous "diagnose before prescribing" workflow that prevents destructive actions. It includes pre-built diagnostic checklists and incident priority matrices that a generic prompt would likely overlook.
Use cases
- Automate the initial symptom gathering for a "slow computer" or network drop.
- Generate plain-language troubleshooting instructions for non-technical end users.
- Perform local system audits to verify disk health and pending OS updates.
- Standardize ticket summaries and escalation notes for internal IT teams.
Known limitations
Requires python3 for local diagnostic scripts. Local procedures may vary based on specific OS versions like Apple Silicon vs Intel or Linux init systems.
How to install
Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.
- 1
Download the ZIP
Free skills download straight away. Paid skills unlock right after purchase.
- 2
Unzip into your skills folder
Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.
- 3
Ask your agent to use it
Restart the agent if it was already running. It picks the skill up automatically - no config needed.
Skills folder by agent
Click the path to copy it. Create the folder if it does not exist yet.
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Security scanned
Verified clean 1 month ago
- Passed all security checks, Safe to install