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    it support desk

    2

    Diagnose and resolve 1st/2nd line IT issues with structured triage, health scripts, and escalation workflows.

    $10

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    1 useSecurity scanned

    it support desk

    Example session with this skill installed

    My VPN isn't connecting on my Mac, and I need to access the file share for a meeting in 10 minutes. This started after the update this morning.

    • Read your context and instructions
    • Compiled the it support desk

    I've classified this as a P2 High priority network issue. Since this started after an update, please try these quick fixes:

    1. Restart your Mac.
    2. Verify your Wi-Fi is on and stable.
    3. Re-enter your credentials to clear any keychain conflicts. If these fail, I will initiate an escalation.

    Connects securely to your tools. The creator never sees your data.

    About this skill

    The problem

    IT support often wastes hours on manual triage and repetitive fixes. Technical issues escalate unnecessarily because diagnostic steps are skipped or documented poorly.

    What it does

    • Triages incoming technical issues across Windows, macOS, Linux, and mobile platforms.
    • Runs system health check scripts to gather hardware, network, and security diagnostics.
    • Classifies incidents by priority (P1-P4) and determines specific escalation triggers.
    • Provides step-by-step resolution paths for VPN, Outlook, MFA, and connectivity failures.
    • Generates structured handoff documentation for 2nd and 3rd line support transitions.

    Frameworks & tools

    Python 3 for diagnostic scripts. Compatible with Microsoft 365, Google Workspace, AWS, Azure, and common MDM solutions.

    Why this beats prompting it yourself

    This skill implements a rigorous "diagnose before prescribing" workflow that prevents destructive actions. It includes pre-built diagnostic checklists and incident priority matrices that a generic prompt would likely overlook.

    Use cases

    • Automate the initial symptom gathering for a "slow computer" or network drop.
    • Generate plain-language troubleshooting instructions for non-technical end users.
    • Perform local system audits to verify disk health and pending OS updates.
    • Standardize ticket summaries and escalation notes for internal IT teams.

    Known limitations

    Requires python3 for local diagnostic scripts. Local procedures may vary based on specific OS versions like Apple Silicon vs Intel or Linux init systems.

    Requires python3 for diagnostic scripts. Procedures vary across hardware architectures (Intel vs Apple Silicon) and Linux distributions.

    How to use

    1. 1

      Connect your agent to the Agensi MCP

      Copy the prompt and paste it into Claude, ChatGPT, Cursor or any agent that supports MCP. It sets up the connection for you. Manual setup

    2. 2

      Sign in to Agensi

      Your agent shows a sign-in link. Sign in and click Allow.

    3. 3

      Ask for what you need

      Your agent loads this skill and uses it on your task. It always asks before any payment.

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    Security scanned

    Checked by our 8-point scan before listing

    1 use

    Times used to date

    Money-back guarantee

    Doesn't do what its page promises? You get your money back.

    Trust & safety

    Security scan

    Security scan passed 3 months ago

    Requires

    macOS

    Permissions

    Terminal / Shell
    Network Access
    Listed3 months ago

    What's inside

    Frequently Asked Questions

    The skill uses Python 3 scripts to perform local system audits, hardware diagnostics, and network checks across Windows, macOS, and Linux, ensuring data is captured accurately before escalation.

    You will receive the structured triage logic, priority classification matrices (P1-P4), automated resolution workflows, and the diagnostic Python scripts required to execute local health checks.

    It is designed to be cross-platform, supporting Microsoft 365, Google Workspace, AWS, Azure, and most MDM solutions, though specific execution may vary between Apple Silicon and Intel-based systems.

    While generic prompts often jump to solutions, this skill enforces a 'diagnose before prescribing' methodology, ensuring issues aren't escalated to 2nd/3rd line support without complete documentation and preliminary checks.

    Updates are released periodically to account for new OS versions and software changes; customers can download the latest version of the skill directly from their marketplace library.

    The skill requires a local environment capable of running Python 3 to execute the included diagnostic scripts and gather hardware-level data for the triage report.

    New in Workflow Automation