Customer Support Reply Quality Gate

The Customer Support Reply Quality Gate turns your agent into a skeptical support-quality reviewer that judges a reply before it reaches the customer. Give it the drafted reply and the customer's original message, and it runs an ordered, adversarial review across five fronts: does it actually answer the question, is the tone right for the situation, are the claims and timelines accurate and within policy, does anything create risk or compliance exposure, and does the customer know exactly what happens next. It does not write or send anything — it returns a structured SEND / REVISE / ESCALATE verdict, with each issue tagged by pass and severity and paired with the specific fix, plus an optional improved closing line. A HIGH risk or accuracy problem forces at least REVISE, and genuinely dangerous cases — legal threats, safety issues, commitments beyond the agent's authority — are routed to ESCALATE rather than sent. The result is support quality that is consistent and checkable instead of dependent on how each agent felt that day, which is exactly what lets a team scale replies without scaling complaints. It is a pre-send judgment gate, not a reply generator, autoresponder, or help-desk integration.