Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIGitHub CopilotGitHub CopilotGemini CLIGemini CLI+20 more

    Customer Service Playbook Planner

    2

    Transform chaotic support into structured operations with playbooks, triage rules, and automated QA rubrics.

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    customer-service-playbook-planner

    customer-service-playbook-planner

    Example session with this skill installed

    Define a P0 escalation rule for legal threats and payment exposure, including required evidence and customer messaging.

    • Read your context and instructions
    • Compiled the customer-service-playbook-planner
    • Generated the UI component

    P0 Escalation Rule:
    Trigger: Legal threat or Payment Exposure.
    Action: Immediate handoff to Finance/Legal.
    Required Evidence: Screenshot of transaction ID + Legal notice text.
    Customer Update: "We have received your report and escalated it to our security leads for priority review."

    customer-service-playbook-planner.tsx

    TSX · React component

    Generated

    Example file from a real run - the skill writes it into your workspace.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Design a P0-P3 ticket taxonomy with clear SLAs and ownership.Generate a sentiment-response matrix to handle frustrated or angry customers.Create deterministic QA rubrics to score support team performance.Define chatbot-to-human handoff triggers based on intent and risk.Draft SOPs for high-volume workflows like account recovery and cancellations.

    About this skill

    Professional Operations Infrastructure

    The Customer Service Playbook Planner is a specialized skill designed for developers, operations managers, and support leads who need to build high-performance service systems. It moves beyond generic AI advice to generate deterministic, production-ready operating standards for SaaS, ecommerce, and service businesses.

    What it does

    This skill architecturally designs your support organization's nervous system. It generates structured ticket taxonomies, SLA definitions, sentiment-aware response matrices, and escalation paths. It includes a bundled Python CLI for generating repeatable JSON/Markdown artifacts and performing automated QA scoring of support transcripts.

    • Structured Triage: Maps issue categories to priorities (P0-P3), owners, and required evidence.
    • Risk Management: Establishes clear boundaries for refunds, cancellations, and security incidents.
    • Automated QA: Uses a standardized rubric to score agent responses for accuracy and policy compliance.
    • Handoff Logic: Defines precise rules for when a chatbot should escalate to a human agent.

    Why use this skill?

    Most AI agents provide "friendly" advice that is unusable in a production environment. This skill enforces operating rules that protect your business from false promises, legal liability, and inconsistent service. It produces documentation that is ready to be imported into Zendesk, Intercom, or internal knowledge bases.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

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    2. 2

      Unzip into your skills folder

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    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

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    Recently published to Agensi

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    Trust & safety

    Security scanned

    Verified clean 4 months ago

    • Passed all security checks, Safe to install

    Listed4 months ago

    What's inside

    Frequently Asked Questions