Invoice Follow-Up

Invoice INV-2026-014 is

14 days overdue today (Friday 11 September 2026). Your friendly reminder already went out on 1 September, so the sequence starts at step 2.

Send schedule

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Email 2: Firm follow-up

Subject: Overdue: invoice INV-2026-014 (€1,200, due 28 August)

Hi Tom,

I'm following up on invoice INV-2026-014 for €1,200, which was due on 28 August and is now 14 days overdue. I haven't had a reply to my reminder of 1 September.

Could you let me know

the date payment will be made, by Tuesday 15 September? If something is holding it up, tell me and I'll sort it out right away.

As set out in our agreement, ongoing work, including the social media templates, pauses once an invoice is more than 14 days late. I'd much rather keep things moving.

The invoice is attached again. You can pay by bank transfer (IBAN on the invoice) or via https://pay.example.com/inv-2026-014.

Thanks,
[Your name]

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Email 3: Final notice

Subject: Final notice: invoice INV-2026-014 (€1,200) overdue since 28 August

Hello Tom,

Invoice INV-2026-014 for €1,200, due on 28 August, remains unpaid after my reminders of 1 and 11 September.

Please arrange payment by

Monday 28 September. As set out in our agreement, work on the social media templates is paused until the invoice is paid.

I'd much rather resolve this directly and get back to your project. If there's an issue, reply today or call me on [phone].

The invoice is attached again. You can pay by bank transfer (IBAN on the invoice) or via https://pay.example.com/inv-2026-014.

[Your name]

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Phone script (optional, 60 seconds)

1. "Hi Tom, it's [Your name]. Quick call about invoice INV-2026-014. Is now OK?"
2. "It was due on 28 August for €1,200. Is anything blocking it on your side?"
3. Listen. If there's a fixable blocker (PO number, billing details), fix it on the call.
4. "What date can I expect the payment?" Get a specific date.
5. "Great, I'll send a short email confirming [date]." Send it straight after.

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To confirm before sending (delete before sending)

• Decide whether to actually pause the social media templates work from 12 September, since your terms allow it; if you won't, remove that sentence from email 2 and adjust email 3
• What you'll do if the 28 September deadline passes (email 3 deliberately doesn't name a consequence that isn't in your terms)
• Check the late-payment rules for business invoices in your country; some apply automatically even if your terms don't mention them
• Your phone number for email 3