What happens if no approved policy is available?

It identifies the missing source and requests an approved excerpt or routes the question to the designated HR owner rather than guessing.

Can it confirm my leave balance or benefits eligibility?

Only authorized, relevant evidence can support such statements. Without verified records and scope it explains the process and flags the unknowns.

Does it create HR tickets automatically?

It can prepare an escalation summary. Actual ticket creation requires an available authorized connector and a successful tool result.

Employee Help Desk — Answer Workplace Questions

Example session with this skill installed

Illustrative scenario: An employee asks where to submit an expense. Supplied approved source: Expense Procedure, section Submission, v2, effective 1 September 2026, all employees: “Submit receipts through the Expenses portal. Ask Finance if the portal is unavailable.” No portal URL or reimbursement deadline is supplied. Answer and identify limits.

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Compiled the employee help desk

Answer: Submit your receipts through the Expenses portal.

Based on: Expense Procedure, Submission section, v2, effective 1 September 2026; scope: all employees.

What this means for you: Use the approved portal to send your receipts. This excerpt does not establish which expenses are eligible or when reimbursement occurs.

Next step: Open your organization’s Expenses portal. If you cannot find or access it, ask Finance for the approved route.

Limits: No portal URL, submission deadline or reimbursement timing was provided, so none is inferred. Individual reimbursement approval is not determined.

Confidence: High for the submission route stated in the supplied approved excerpt; eligibility and payment timing remain undetermined.

Execution: Illustrative answer only. No claim submitted, employee record accessed or ticket created.

Connects securely to your tools. The creator never sees your data.

About this skill

Employee Help Desk helps employees, managers and HR teams answer workplace questions using trusted organizational policies, procedures, plan documents and local addenda. It checks source approval, version, effective date and employee scope before explaining what the evidence supports.

Use it to prepare concise policy-grounded answers, compare conflicting sources, identify policy gaps, draft escalation summaries and improve internal FAQs. Responses distinguish company policy from individual eligibility, payroll status and legal interpretation. Restricted HR information stays within authorized access.

The skill supports ChatGPT and Claude. Paste approved excerpts when search or connectors are unavailable. It prepares guidance and case summaries; it does not invent entitlements, decide employment outcomes or claim tickets, approvals or system changes without successful authorized tools.

How to use

Skills on Agensi run inside your AI agent. Copy the prompt, paste it into your agent, and it connects to Agensi and installs this skill for you. If a payment is needed, your agent shows it to you first.

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Employee Help Desk — Answer Workplace Questions