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Grok Bot+18 agentsticket to tutorial
Convert support tickets into verified microtutorial scripts, UI-grounded help text, and ticket deflection metrics.
$5
ticket to tutorial
Example session with this skill installed
Analyze these 5 tickets regarding 'workspace invitations' and create a tutorial script using the attached 'Team Admin' UI labels. Mark any steps that lack verified documentation.
- Read your context and instructions
- Compiled the ticket to tutorial
- Generated the data export
I have processed 5 tickets (IDs T-001 through T-005) related to workspace invitations. Two tickets were flagged as potential UI bugs regarding button states, while the remaining three indicate a clear teaching gap for the 'Bulk Invite' flow.
Workspace Invitation Tutorial Pack
| Component | Description |
|---|---|
| User Goal | Successfully invite multiple team members via CSV upload. |
| UI Labels Used | Invite Team, Upload CSV, Assign Role: Member, Send Invites. |
| Status | Verified against Team Admin v2.4 documentation. |
Microtutorial Script: Bulk Invitations
- Screen: Dashboard. Action: Click the
Invite Teambutton in the top right utility bar.
Screen: Invite Modal. Action: Select the Upload CSV tab. Note: Ensure your CSV follows the email,name format.
3. Screen: Role Selection. Action: Toggle the Assign Role dropdown and select Member.
4. Screen: Confirmation. Action: Click Send Invites.
Missing Step Alert: Documentation does not specify the behavior when a CSV contains duplicate emails. A filming check is required for the error state.
Learner Verification Task
- Task: Upload a test CSV with one email and assign the 'Member' role.
- Success Signal: The 'Invitation Sent' toast notification appears with a status code of 200 in the ledger.
Impact Measurement
- Baseline: 12 tickets per 100 active users per month.
- Target: 4 tickets per 100 active users after 30 days of tutorial placement on the
Invite Modal.
Next steps
- Verify the duplicate email behavior to complete the error-state script.
- Export the JSON ledger to track which tickets were addressed in this version.
- Review the 'Bug Triage' notes for IDs T-002 and T-005 regarding the grayed-out
Sendbutton.
ticket-to-tutorial.csv
CSV · data export
Example file from a real run - the skill writes it into your workspace.
Connects securely to your tools. The creator never sees your data.
What you get
About this skill
Documentation debt grows every time a user asks a support question that isn't in your docs. This skill stops the leak by converting raw support tickets into verified microtutorial scripts and help content grounded in your actual UI labels.
What it does
- Support Triage clusters de-identified tickets by user goal and failure point to separate bugs from teaching gaps.
- Microtutorial Generation drafts screen-by-screen scripts including on-screen text and accessible descriptions.
- UI Grounding enforces the use of exact product labels and version-specific instructions to prevent hallucinated click-paths.
- Verification Tasks creates practical learner checks with specific success signals for every tutorial.
- Impact Tracking defines specific follow-up metrics and rollout drafts to measure ticket deflection.
How it works
- Supply de-identified support tickets, verified product instructions, and current UI labels.
- The agent deduplicates records and clusters issues into teachable moments versus reproducible defects.
- It generates up to three tutorial packs including scripts and screen-by-screen actions.
- It outputs a measurement plan and a JSON ledger of processed record IDs.
Frameworks & tools
This skill is environment-agnostic but includes a Python 3.8 deterministic helper (scripts/analyze.py) for structural checks and arithmetic. It processes text, JSON, and CSV inputs without external API dependencies.
Why this beats prompting it yourself
Generic prompts often "hallucinate" UI steps or bridge documentation gaps with invented logic. This skill strictly anchors every instruction to your provided UI labels and flags missing steps as filming requirements rather than guessing the interface.
Use cases
- Converting a surge in "How do I..." tickets after a new feature launch into help center articles.
- Identifying recurring UX friction points that require product fixes instead of just more documentation.
- Building a library of accessible scripts for a video production team based on real user struggles.
- Creating onboarding walkthroughs that target the specific steps where users historically drop off.
Known limitations
Requires manual de-identification of tickets before input. Does not generate actual video files, PDFs, or live dashboard connections. Logic is limited to English and Arabic.
How to install
Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.
- 1
Download the ZIP
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- 2
Unzip into your skills folder
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- 3
Ask your agent to use it
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