Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIGitHub CopilotGitHub CopilotGemini CLIGemini CLI+20 more

    Support Response Drafter

    1

    Drafts empathetic, de-escalating customer support replies that avoid robotic corporate jargon.

    $9

    Secure checkout via Stripe

    30-day refund guarantee

    Converts to your local currency at checkout

    0 installsSecurity scanned
    Support Response Drafter

    Support Response Drafter

    Example session with this skill installed

    Draft a reply to a customer, Sarah, who is angry because her package is 4 days late and she missed her sister's birthday. We don't have a tracking update yet, but I can offer a $10 credit.

    • Read your context and instructions
    • Compiled the support response drafter

    I have analyzed the ticket and drafted a response that acknowledges the specific emotional impact of the delay while providing a concrete resolution.

    Support Ticket Analysis & Draft

    FieldDetail
    Ticket SummaryLate delivery resulting in missed event (birthday gift).
    Emotional StateHigh frustration; feeling of letdown/disappointment.
    Escalation FlagNo. Standard logistics delay with authorized compensation.

    Draft Response

    Subject: Regarding your recent order

    Hi Sarah,

    I am so sorry that your package didn't arrive in time for your sister’s birthday. I know how much it sucks to show up empty-handed when you've planned ahead, and I truly regret that we let you down on such a special occasion.

    I’ve checked the current status, and while I don’t have a new tracking update from the carrier just yet, I am monitoring this personally. I will send you a direct update as soon as the package is scanned at the next hub.

    To help make up for the frustration and the delay, I’ve applied a $10 credit to your account which you can use on any future order. You should see a confirmation email for that credit within the next hour.

    I’ll be in touch the moment I see movement on your delivery.

    Best,

    [Agent Name]

    Internal Note

    Reasoning: Acknowledged the specific event (birthday) to show the customer was heard. Avoided "sorry for the inconvenience" in favor of validating the disappointment. Provided a concrete $10 credit and a commitment to follow up once tracking updates.

    Next steps

    1. Review the draft for brand voice alignment.
    2. Manually apply the $10 credit in the billing system.
    3. Set a reminder to check the tracking status in 12 hours.

    Connects securely to your tools. The creator never sees your data.

    What you get

    De-escalate high-frustration tickets without sounding robotic.Identify when a ticket requires immediate human/legal escalation.Draft empathetic refund denials or partial credit offers.Maintain consistent brand tone across different support agents.

    About this skill

    The problem

    Generic "sorry for the inconvenience" templates make frustrated customers feel ignored. Standard support scripts often fail to address the specific root cause or validate the customer's actual emotional state.

    What it does

    • Analyzes ticket text to identify the root cause and the customer's specific emotional state.
    • Drafts de-escalation replies that avoid corporate deflection and robotic platitudes.
    • Flags tickets for human escalation if they involve safety issues, legal threats, or unauthorized refund amounts.
    • Uses placeholders for specific policy data to prevent inventing promises the company cannot keep.

    Why this beats prompting it yourself

    Most LLMs default to overly apologetic or "customer service voice" that triggers further frustration. This skill enforces specific de-escalation frameworks and strict anti-pattern checks to ensure replies sound human, empathetic, and resolution-oriented.

    Use cases

    • Drafting replies to angry customers about billing disputes or service outages.
    • Responding to refund requests with firm but empathetic policy communication.
    • Handling repeat complaints where the customer feels their previous issues were ignored.
    • Training junior support staff on how to structure professional, warm communications.

    Known limitations

    Does not integrate directly with CRM/ticketing APIs. Not for crisis response involving safety-critical threats or self-harm.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

    Reviews

    No reviews yet

    Be one of the first to try it. Every listed skill passes our trust checks below.

    Security scanned

    Passed our 8-point scan before listing

    Fresh listing

    Recently published to Agensi

    30-day refund

    Not a fit? Get your money back

    Trust & safety

    Security scanned

    Verified clean 13 days ago

    • Passed all security checks, Safe to install

    Listed13 days ago

    What's inside

    Frequently Asked Questions