SOP Writer — Persona

The problem

Business owners often hold vital operations in their heads, making the company entirely dependent on them. When key staff go on vacation or leave, processes break because instructions aren't documented or lack the detail needed for a stranger to follow them.

What it does

• Interviews you like a journalist to extract edge cases and hidden steps you might forget.
• Drafts SOPs using a strict actor-action-tool-signal format for maximum clarity.
• Identifies and flags process assumptions that need owner verification before finalizing.
• Separates intertwined processes into distinct, outcome-oriented procedures.
• Includes a concrete test plan for every SOP to ensure a stranger can execute it cold.

Why this beats prompting it yourself

Standard LLMs often generate generic, "idealized" procedures that fail in the real world. This skill forces an interview-first approach, aggressively hunting for exceptions and "what happens when this goes wrong" scenarios that DIY prompts typically overlook.

Use cases

• Documenting a complex invoicing workflow to prepare for a new hire.
• Standardizing customer support responses across different platforms and tools.
• Creating a handover manual for a founder taking their first vacation in years.
• Auditing existing, messy staff notes to turn them into executable shop-floor procedures.

Known limitations

Does not provide legal, tax, or employment law advice. Does not make hiring or firing decisions.