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    生成SOP文档 · SOP Generator

    1

    把口头经验变成可执行的SOP:分步骤、配检查点、标负责人与异常处理,附模板与新人上手清单。

    $7

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    Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIGitHub CopilotGitHub CopilotGemini CLIGemini CLI+20 more
    SS

    生成SOP文档 · SOP Generator

    Example session with this skill installed

    我们想给'客户退款处理'写一份SOP,以前都是主管口头教,帮我生成一份新人也能照着做的流程文档。

    • Read your context and instructions
    • Compiled the sop sop generator

    SOP 概览
    「客户退款处理」SOP 共 7 步,从受理到关单全程 2 个工作日;每步附检查点,异常分 3 类并指定升级人。

    一、适用范围与角色

    角色职责
    客服受理与初审
    主管大额与争议审核
    财务原路退回执行

    二、操作步骤

    步骤动作检查点产出
    1记录订单号与退款原因信息完整工单
    2核对退款政策是否符合 7 天无理由初审结论
    3金额 ≤500 元自动进入财务待退款
    4金额 >500 元或争议转主管审核审核结论
    5财务原路退回支付渠道回执退款凭证
    6通知客户并附凭证客户确认沟通记录
    7关闭工单并归档状态关闭归档

    三、异常处理

    异常处理升级人
    超政策退款申请发标准拒绝话术主管
    支付渠道退回失败换卡或转线下打款财务+主管
    客户投诉升级24 小时内回电主管

    四、新人 30 分钟上手清单

    1. 读一遍政策条款,标出 3 个常见例外;
    2. 跟一单正常退款全流程;
    3. 背下三类异常的升级路径。

    下一步

    1. 把步骤 3/4 的金额阈值与政策条文核对;
    2. 拿 5 个历史工单按 SOP 演练一遍;
    3. 每月复盘一次,更新异常案例库。

    Connects securely to your tools. The creator never sees your data.

    What you get

    Convert expert experience into standardized team workflowsCreate step-by-step operation manuals for new employeesDesign cross-department collaboration and handoff documentsBuild reusable process templates with built-in error handling

    About this skill

    它解决什么问题

    团队做事靠老师傅口传,人一走流程就断:步骤记不全、细节靠猜、异常没人知道怎么处理。直接让 AI 写 SOP,常写成叙述长文,新人看不懂、用不起来。

    这个技能做什么

    先确认流程目标、执行角色与工具,再把流程拆成 1..N 步:每步写清动作、输入、产出与检查点;异常分支单独列,并附负责人与升级路径;最后输出可复用模板与新人 30 分钟上手清单。

    为什么比裸提示词强

    • 可执行:每步有检查点,不是叙述。
    • 带异常:出问题知道找谁、怎么升级。
    • 可复制:模板直接套到别的流程。

    典型用例

    • 把老员工经验沉淀成标准流程。
    • 新人入职的岗位操作手册。
    • 跨部门协作流程的交接文档。

    局限

    需要你提供流程细节;涉及合规的流程请由法务或负责人审核后发布。

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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