social-media-response-ops
by Roy Yuen
Turn brand intake into a complete social support operations pack with response banks, triage, and escalation workflows.
- Generate a structured reply bank for common customer complaints and FAQs.
- Automate the creation of escalation registers for high-risk brand mentions.
- Build a Mesh Flow project.yaml for multi-agent support orchestration.
$7
· or 35 creditsSecure checkout via Stripe
Included in download
- Generate a structured reply bank for common customer complaints and FAQs.
- Build a Mesh Flow project.yaml for multi-agent support orchestration.
- env_vars automation included
- Ready for Claude Code
Sample input
Set up social ops for Northstar Fitness. We need a response bank and escalation rules for injuries and refund disputes. Run a search for mentions and generate a Mesh Flow project.yaml.
Sample output
Generated: response-bank.csv (42 entries), escalation-register.csv (8 risks), and project.yaml. Triage Summary: 15 mentions processed. 3 urgent escalations identified (refund dispute, injury claim). Next Steps: Review manual holding language in urgent-response-queue.csv.
Turn brand intake into a complete social support operations pack with response banks, triage, and escalation workflows.
$7
· or 35 creditsSecure checkout via Stripe
Included in download
- Generate a structured reply bank for common customer complaints and FAQs.
- Build a Mesh Flow project.yaml for multi-agent support orchestration.
- env_vars automation included
- Ready for Claude Code
- Instant install
Sample input
Set up social ops for Northstar Fitness. We need a response bank and escalation rules for injuries and refund disputes. Run a search for mentions and generate a Mesh Flow project.yaml.
Sample output
Generated: response-bank.csv (42 entries), escalation-register.csv (8 risks), and project.yaml. Triage Summary: 15 mentions processed. 3 urgent escalations identified (refund dispute, injury claim). Next Steps: Review manual holding language in urgent-response-queue.csv.
Screenshots
About This Skill
What it does
The Social Media Response Ops skill transforms raw business data into a professional-grade social support infrastructure. It automates the creation of client-ready response playbooks, triage workflows, and escalation registers for agencies and small businesses. Unlike generic content planners, this developer-centric tool focuses on structured operations and risk management.
Why use this skill
Prompting an AI for a "reply to a comment" often leads to inconsistent tone or risky claims. This skill provides a deterministic framework that ensures every response is grounded in your specific brand rules and legal guardrails. It's better than manual prompting because it generates a complete operational ecosystem, including Mesh Flow orchestration YAMLs and CSV-based lead qualification banks, saving hours of manual SOP documentation.
Supported tools
- Search Integration: Beta support for YouTube, X (Twitter), and Reddit via official APIs.
- Frameworks: Generates Mesh Flow project topology for advanced agentic orchestration.
- Export Formats: Produces structured JSON, Markdown, CSV, DOCX, and PDF reports.
The Output
The skill yields a comprehensive operations pack: a response bank for FAQs, an escalation register for high-risk complaints, lead qualification rules, and a weekly operations checklist. All recommendations include human-in-the-loop gates for high-risk scenarios.
Use Cases
- Generate a structured reply bank for common customer complaints and FAQs.
- Automate the creation of escalation registers for high-risk brand mentions.
- Build a Mesh Flow project.yaml for multi-agent support orchestration.
- Produce client-ready weekly operations checklists for social media teams.
Known Limitations
- Beta search requires external API keys.
- Does not post/reply directly to platforms.
- Deterministic output based only on provided intake data.
How to Install
mkdir -p ~/.claude/skills && curl -sL https://www.agensi.io/api/install/social-media-response-ops -o /tmp/social-media-response-ops.zip && unzip -o /tmp/social-media-response-ops.zip -d ~/.claude/skills && rm /tmp/social-media-response-ops.zipFree skills install directly. Paid skills require purchase - use the download button above after buying.
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