Sev Decision Playbook
The most expensive minutes of an incident are the ones spent debating severity.
$5
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The most expensive minutes of an incident are the ones spent debating severity. This skill ends that debate: a severity rubric with examples (not vibes), a 5-minute triage sequence, paging rules per level, and ready-to-send comms. Severity is decided by IMPACT, not by how stressed the on-call engineer feels.
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Production is degraded or down and someone needs to call the severity NOW.
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A team has no shared definition of SEV1 vs SEV2 and every incident becomes a negotiation.
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You are writing or improving your team's incident response process.
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For security incidents — those need a security-specific process (different containment rules, different comms).
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After the incident is over — that is postmortem territory, not triage.
Answer these in order — do not skip ahead to fixes:
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