refund dispute response builder

    1

    A structured framework for drafting evidence-based, neutral responses to customer refund disputes and claims.

    $5

    Secure checkout via Stripe

    30-day refund guarantee

    Converts to your local currency at checkout

    0 installsSecurity scanned

    Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIGitHub CopilotGitHub CopilotGemini CLIGemini CLI+20 more

    refund dispute response builder

    Example session with this skill installed

    A customer wants a full refund for order #9921, claiming it never arrived. USPS tracking shows 'Delivered' two days ago. Our policy requires a signature for orders over $100, which this was.

    • Read your context and instructions
    • Compiled the refund dispute response
    • Generated the document

    The customer is seeking a full refund for a non-delivery claim, while the seller holds a confirmed delivery scan but lacks the signature required by their own high-value order policy.

    Dispute Analysis and Response

    CategoryInformationStatusSource or gap
    Order#9921 ($145.00)VerifiedOrder Receipt
    TimelineOrdered 4 days ago, Delivered 2 days agoVerifiedUSPS Tracking
    PolicySignature required for >$100VerifiedInternal Policy
    ProofCarrier delivery scanVerifiedUSPS Tracking
    Evidence GapMissing customer signatureUnknownDelivery Record

    Risk Assessment

    Rating: Moderate
    The value exceeds the signature threshold. Since the signature is missing despite policy requirements, a flat denial carries high escalation risk with payment processors who prioritize delivery proof standards.

    Customer-Ready Response

    "I am sorry to hear that you have not received order #9921. I have reviewed the tracking information, which shows the package was marked as delivered by USPS on [Date].

    Our records indicate this shipment required a signature upon delivery. Because we cannot currently verify the signature for this drop-off, we are opening an investigation with the carrier. If the package was stolen or misdelivered, this report will help us resolve the matter.

    In the meantime, please check with neighbors or building management to see if the package was accepted on your behalf. We will provide an update on the carrier investigation within 48 hours."

    Next steps

    • File a missing mail search or insurance claim with USPS.
    • Verify if the carrier GPS coordinates match the delivery address.
    • Prepare a partial refund or replacement if the signature cannot be produced.

    refund-dispute-response-builder.pdf

    PDF · document

    Generated

    Example file from a real run - the skill writes it into your workspace.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Convert emotional drafts into calm, professional customer communication.Build factual evidence tables for marketplace and payment processor disputes.Identify missing proof points before committing to a refund decision.Calculate response risk based on policy compliance and financial exposure.

    About this skill

    The problem

    Customer disputes and refund requests often trigger emotional or accusatory responses that escalate conflict. Support teams frequently struggle to balance policy enforcement with fair evidence assessment, leading to inconsistent resolutions and high platform risk.

    What it does

    • Reconstructs a factual timeline of orders, fulfillment, and communications into a structured record.
    • Classifies evidence into verified, reported, inferred, and unknown categories to avoid bias.
    • Performs a risk assessment based on privacy, financial value, and platform escalation potential.
    • Generates neutral, evidence-based customer responses that focus on facts rather than emotion.
    • Drafts internal escalation notes and evidence summaries for marketplace or payment processor reviews.

    Why this beats prompting it yourself

    Basic prompting often leads to LLMs being overly apologetic or accidentally admitting liability. This skill enforces a rigorous evidence-handling framework that separates verified facts from inferences, ensuring your team never makes unsupported claims or accidental legal threats.

    Use cases

    • Rewriting frustrated drafts into professional, policy-aligned customer communications.
    • Compiling neutral evidence summaries for Shopify, Amazon, or Stripe dispute resolutions.
    • Determining the narrowest fair resolution, such as partial refunds or store credits, based on available proof.
    • Assessing the risk of a proposed response before it is sent to a high-value or vulnerable customer.

    Known limitations

    This tool does not provide legal advice or make final legal determinations. It cannot access live database records unless they are provided in the chat context.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

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    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

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    Fresh listing

    Recently published to Agensi

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    Trust & safety

    Security scanned

    Verified clean 18 days ago

    • Passed all security checks, Safe to install

    Listed18 days ago

    What's inside

    Frequently Asked Questions