Operational Resilience Dependency Mapper

    1

    Maps business service dependencies to identify single points of failure, recovery gaps, and operational risks.

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    Operational Resilience Dependency Mapper

    Example session with this skill installed

    Audit our claim: 'Customer support is resilient because the CRM has 99.9% uptime, we back up weekly, and a team lead knows the manual process.' Identify gaps in this recovery strategy.

    • Read your context and instructions
    • Compiled the operational resilience dependency

    I have reviewed the resilience claims for the Customer Support service. The assessment identifies significant gaps between vendor availability and actual service restoration capabilities.

    Review Summary and Scope

    • Target Service: Customer Support
    • Key Components: CRM (SaaS), Weekly Backups, Manual Workaround
    • Evidence Status: Minimal; based on verbal claims and vendor uptime rather than recovery tests.

    Missing or Inconsistent Dependencies

    • Identity & Access: No mention of SSO or MFA dependencies to access the CRM.

    Data Freshness: A weekly backup cycle implies a potential 7-day Recovery Point Objective (RPO), which likely exceeds business disruption tolerance.

    Single Point of Failure: Dependence on "one team lead" for manual processes creates a critical person-dependency risk.

    • Network/Connectivity: Overlooks the ISP and local office/VPN requirements for staff to reach the CRM.

    Recovery-Assumption Defects

    SLA vs. RTO: 99.9% uptime is a target availability, not a commitment to restore data or service within a specific window after a failure.

    Verification Gap: The manual process is described as "known" but lacks evidence of recent testing, throughput capacity, or authorization logic.

    Corrected Dependency Register

    IDComponentRoleIssueConfidence
    DEP-01CRM VendorPrimary PlatformSLA is not a recovery guaranteeMedium
    DEP-02Weekly BackupData RecoveryRPO mismatch; data loss riskHigh
    DEP-03Team LeadManual FallbackSingle point of failure; no deputyHigh

    Priority Improvements

    1. Define Impact Tolerance: Establish the maximum time the business can survive without the CRM.
    2. Formalize Workaround: Document and test the manual process with multiple staff members.
    3. Review Backup Frequency: Align RPO with business needs to reduce potential data loss.

    Next steps

    • Provide the specific Impact Tolerance (in hours) for this service.
    • Identify at least two deputies for the manual process lead.
    • Request the CRM vendor's actual Disaster Recovery (DR) report.

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    About this skill

    This skill addresses the critical visibility gap between business services and the technical infrastructure supporting them. It stops teams from relying on fragmented notes or vague vendor SLAs that don't reflect actual recovery capabilities. By mapping the full path from customer outcome to the underlying people, data, and third-party dependencies, it exposes single points of failure and recovery-objective mismatches.

    What it does

    • Map dependency chains by decomposing business services into stages involving people, apps, infra, and fourth-party vendors.
    • Identify single points of failure through common-mode analysis of shared hosting, credentials, and geographic concentrations.
    • Audit recovery objectives by comparing business impact tolerances against technical RTO/RPO and supplier commitments.
    • Triage operational exposure using a transparent scoring heuristic based on consequence, likelihood, and fallback weakness.
    • Generate action plans that assign owners to specific gaps, interim controls, and required verification evidence.

    How it works

    1. Scope definition identifies the service boundary, peak periods, and supplied evidence sources.
    2. Decomposition maps the trigger-to-outcome flow across multiple dependency layers.
    3. Register normalization creates an auditable table of components with ownership and fallback status.
    4. Gap analysis flags discrepancies between stated recovery goals and demonstrated test results.

    Frameworks & tools

    This tool works with internal business impact assessments (BIA), service level agreements (SLA), configuration management databases (CMDB), and continuity plans. It outputs structured Markdown reports and tables compatible with documentation hubs like Confluence or GitHub.

    Why this beats prompting it yourself

    Standard prompting often ignores "soft" dependencies like identity services, staff skills, or power. This skill enforces a 12-step QA workflow that prevents the common mistake of equating an application list with a true operational resilience map.

    Use cases

    • Service mapping for preparing internal triage or management assurance reports.
    • Supplier reviews to analyze how vendor dependencies impact critical service delivery.
    • Exercise preparation for creating evidence-based scenarios for tabletop or recovery tests.
    • Dependency auditing to find inconsistencies in existing continuity documentation.

    Known limitations

    This is a planning tool, not proof of restoration. It does not access live production systems or certify regulatory compliance. Recovery limits and ownership must be user-supplied.

    Find more skills like this on the Claude Skills Marketplace, the Codex Skills Marketplace and the Gemini Skills Marketplace, or browse Claude Skills for Business & Operations.

    Does not access production systems or supplier records. Cannot certify compliance with DORA or ISO 22301. Requires user-supplied data for recovery limits and ownership.

    How to use

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    What's inside

    Frequently Asked Questions

    This skill goes beyond simple asset lists by mapping the 'soft' dependencies often missed, such as identity services, staff skill sets, and geographic concentrations that lead to common-mode failures. It ensures your recovery time objectives (RTO) actually align with your technical capabilities rather than just hoping vendor SLAs are sufficient.

    The skill is designed to work with any LLM-based agent capable of processing structured text and document uploads. It outputs results in standardized Markdown, making it compatible with documentation hubs like Confluence, GitHub, or Notion.

    No live system access is required; you simply provide existing documentation such as BIAs, SLAs, or service registers as evidence sources. The skill then guides you through a 12-step QA workflow to normalize this data into a comprehensive resilience map.

    You receive the full operational resilience logic workflow, pre-defined templates for dependency decomposition, and the scoring heuristics for risk triaging. The purchase also includes access to any future logic refinements and framework updates.

    While it identifies gaps and potential failure points, it is a planning and diagnostic tool, not a restoration service. It does not perform automated failovers or certify regulatory compliance, as those require human verification of the supplied recovery data.

    New in Business & Operations