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Operational Resilience Dependency Mapper
Maps business service dependencies to identify single points of failure, recovery gaps, and operational risks.
$6.99
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Operational Resilience Dependency Mapper
Example session with this skill installed
Audit our claim: 'Customer support is resilient because the CRM has 99.9% uptime, we back up weekly, and a team lead knows the manual process.' Identify gaps in this recovery strategy.
- Read your context and instructions
- Compiled the operational resilience dependency
I have reviewed the resilience claims for the Customer Support service. The assessment identifies significant gaps between vendor availability and actual service restoration capabilities.
Review Summary and Scope
- Target Service: Customer Support
- Key Components: CRM (SaaS), Weekly Backups, Manual Workaround
- Evidence Status: Minimal; based on verbal claims and vendor uptime rather than recovery tests.
Missing or Inconsistent Dependencies
- Identity & Access: No mention of SSO or MFA dependencies to access the CRM.
Data Freshness: A weekly backup cycle implies a potential 7-day Recovery Point Objective (RPO), which likely exceeds business disruption tolerance.
Single Point of Failure: Dependence on "one team lead" for manual processes creates a critical person-dependency risk.
- Network/Connectivity: Overlooks the ISP and local office/VPN requirements for staff to reach the CRM.
Recovery-Assumption Defects
SLA vs. RTO: 99.9% uptime is a target availability, not a commitment to restore data or service within a specific window after a failure.
Verification Gap: The manual process is described as "known" but lacks evidence of recent testing, throughput capacity, or authorization logic.
Corrected Dependency Register
| ID | Component | Role | Issue | Confidence |
|---|---|---|---|---|
| DEP-01 | CRM Vendor | Primary Platform | SLA is not a recovery guarantee | Medium |
| DEP-02 | Weekly Backup | Data Recovery | RPO mismatch; data loss risk | High |
| DEP-03 | Team Lead | Manual Fallback | Single point of failure; no deputy | High |
Priority Improvements
- Define Impact Tolerance: Establish the maximum time the business can survive without the CRM.
- Formalize Workaround: Document and test the manual process with multiple staff members.
- Review Backup Frequency: Align RPO with business needs to reduce potential data loss.
Next steps
- Provide the specific Impact Tolerance (in hours) for this service.
- Identify at least two deputies for the manual process lead.
- Request the CRM vendor's actual Disaster Recovery (DR) report.
Connects securely to your tools. The creator never sees your data.
About this skill
This skill addresses the critical visibility gap between business services and the technical infrastructure supporting them. It stops teams from relying on fragmented notes or vague vendor SLAs that don't reflect actual recovery capabilities. By mapping the full path from customer outcome to the underlying people, data, and third-party dependencies, it exposes single points of failure and recovery-objective mismatches.
What it does
- Map dependency chains by decomposing business services into stages involving people, apps, infra, and fourth-party vendors.
- Identify single points of failure through common-mode analysis of shared hosting, credentials, and geographic concentrations.
- Audit recovery objectives by comparing business impact tolerances against technical RTO/RPO and supplier commitments.
- Triage operational exposure using a transparent scoring heuristic based on consequence, likelihood, and fallback weakness.
- Generate action plans that assign owners to specific gaps, interim controls, and required verification evidence.
How it works
- Scope definition identifies the service boundary, peak periods, and supplied evidence sources.
- Decomposition maps the trigger-to-outcome flow across multiple dependency layers.
- Register normalization creates an auditable table of components with ownership and fallback status.
- Gap analysis flags discrepancies between stated recovery goals and demonstrated test results.
Frameworks & tools
This tool works with internal business impact assessments (BIA), service level agreements (SLA), configuration management databases (CMDB), and continuity plans. It outputs structured Markdown reports and tables compatible with documentation hubs like Confluence or GitHub.
Why this beats prompting it yourself
Standard prompting often ignores "soft" dependencies like identity services, staff skills, or power. This skill enforces a 12-step QA workflow that prevents the common mistake of equating an application list with a true operational resilience map.
Use cases
- Service mapping for preparing internal triage or management assurance reports.
- Supplier reviews to analyze how vendor dependencies impact critical service delivery.
- Exercise preparation for creating evidence-based scenarios for tabletop or recovery tests.
- Dependency auditing to find inconsistencies in existing continuity documentation.
Known limitations
This is a planning tool, not proof of restoration. It does not access live production systems or certify regulatory compliance. Recovery limits and ownership must be user-supplied.
Find more skills like this on the Claude Skills Marketplace, the Codex Skills Marketplace and the Gemini Skills Marketplace, or browse Claude Skills for Business & Operations.
Does not access production systems or supplier records. Cannot certify compliance with DORA or ISO 22301. Requires user-supplied data for recovery limits and ownership.
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- 1
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- 2
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- 3
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