marketplace review reply assistant
Professional marketplace review management that protects seller ratings and prevents unauthorized refund promises.
$5
Works with the AI Agents you already use
Claude Code
Cursor
Codex CLI
Muse
Dots+21 moreClaude CodeCursorCodex CLIMuseDots
Manus
Grok
Grok Bot+18 agentsmarketplace review reply assistant
Example session with this skill installed
I got a 2-star review on Etsy for my 'Digital Planner'. The buyer says the links don't work on their Kindle, but the listing says it's for Goodnotes on iPad only. I haven't messaged them yet.
- Read your context and instructions
- Compiled the marketplace review reply
I have drafted a response strategy that addresses the technical compatibility issue while protecting your listing's reputation.
Resolution Suite: Digital Planner Compatibility
Issue Diagnosis
The buyer is attempting to use a PDF layer-heavy file (optimized for Goodnotes/iPad) on a Kindle device, which lacks the necessary annotation engine to handle the internal hyperlinking.
Public Reply
"Thank you for your feedback. I am sorry to hear the planner isn't functioning as expected on your device. This specific planner is designed for iPad apps like Goodnotes to ensure all interactive links perform correctly. I have sent you a private message to help resolve this and ensure you have a tool that works for your setup."
Private Message
"Hi [Buyer Name], thank you for reaching out about the Digital Planner. I noticed your review mentioned the links aren't working on your Kindle. Because Kindle's PDF viewer handles interactive links differently than iPad apps like Goodnotes, the functionality is unfortunately limited on that device. I want to make sure you're satisfied—would you like me to send you a simplified version compatible with Kindle, or would you prefer to troubleshoot on an iPad if you have one available?"
Listing Fixes
| Section | Recommended Change |
|---|---|
| Title | Add "iPad & Goodnotes Only" to the start of the title. |
| Description | Add a bold header: NOT COMPATIBLE WITH KINDLE OR REMARKABLE. |
| Images | Add a compatibility graphic showing supported devices/apps. |
Next steps
- Post the public reply to show other shoppers you are responsive.
- Send the private message to offer the technical workaround or alternative.
- Update the listing description to prevent Kindle users from purchasing in the future.
Connects securely to your tools. The creator never sees your data.
About this skill
Managing negative marketplace feedback is a high-stakes task where one wrong word can trigger a platform penalty or a refund loop. This skill generates professional, low-friction responses that protect your seller rating without making unauthorized financial promises.
What it does
- Drafts public replies that acknowledge issues professionally without disclosing private order data.
- Generates private messages focused on resolution and gathering necessary evidence from the buyer.
- Uses refund-safe wording to avoid accidental liability before policies are fully verified.
- Diagnoses core issues to identify whether a complaint stems from a product defect or a listing misunderstanding.
- Suggests listing improvements to update descriptions or photos and prevent similar complaints in the future.
How it works
- Provide the review text, the platform (e.g., Etsy, Amazon), and the product name.
- The skill separates public facts from private order details and assesses the risk level.
- It drafts a two-part communication strategy: a public-facing response and a direct message.
- You receive a list of actionable listing updates to prevent the issue from recurring.
Frameworks & tools
Works with any marketplace platform including Etsy, Shopify, Amazon, and eBay. It integrates with your existing refund policies and customer service workflows.
Why this beats prompting it yourself
Writing while frustrated often leads to defensive language or premature refund offers. This skill enforces strict "no-blame" rules and ensures private data stays out of public view, which is critical for platform TOS compliance.
Use cases
- Responding to a 1-star review about shipping delays without blaming the carrier.
- Handling a product quality complaint where the buyer might be using the item incorrectly.
- Converting a mixed 3-star review into a positive customer service experience.
- Updating Etsy listings after a buyer finds a specific instruction confusing.
Known limitations
Does not automate the actual posting of replies to marketplace APIs. Requires the user to provide the specific refund policy for the most accurate wording.
Cannot post directly to marketplace APIs. Requires user to provide specific store policies to avoid generic refund advice.
How to use
- 1
Connect your agent to the Agensi MCP
Copy the prompt and paste it into Claude, ChatGPT, Cursor or any agent that supports MCP. It sets up the connection for you. Manual setup
- 2
Sign in to Agensi
Your agent shows a sign-in link. Sign in and click Allow.
- 3
Ask for what you need
Your agent loads this skill and uses it on your task. It always asks before any payment.
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