Loona WhatsApp Assistant—Answers, Orders & Owner Approvals

Your customers already message you on WhatsApp. Loona WhatsApp Assistant turns that number into a front desk that works the way a careful owner would — and never freelances with the owner's name.

What it does

• Answers customers only from your own material — your price list, hours, services and policies, loaded once into a knowledge base. If the answer is not in there, it says so and offers a human. It never guesses a price.
• Captures orders and bookings into your own sheet or calendar: it asks only for what is missing, reads the whole order back, and records it only after the customer confirms.
• Drafts anything sensitive for your approval — discounts, complaints, refunds, payment questions — and sends none of it without your say-so. Sensitive means draft, always.
• Replies in your customer's own language and script, covers after hours so no enquiry is lost, and hands over to a human with the full context whenever that is the right call.
• Runs only on the official WhatsApp Business Platform connection, and lives by Meta's rules: consent first, the 24-hour service window, approved templates only outside it, no bulk unsolicited marketing, ever.
• Ends every working session with a reconciled owner summary: what was answered, captured, drafted, handed over — and which facts are missing from your knowledge base.

Why it is different Per market research, some 200 million businesses use WhatsApp Business every month — yet the available tools are developer scaffolding or generic bots that improvise. This pack is the missing operating method for owners: knowledge-base-only answers, an approval boundary around every sensitive word, and a twelve-conversation worked example (one bakery's full day: orders, a complaint held as a draft, a refund demand never answered, a rule-breaking attempt refused) so you can see exactly how it behaves before your first customer writes.

What you get The five-stage Loona WhatsApp Method (Connect → Load → Answer → Capture → Approve) in SKILL.md, plus nine reference files: a setup wizard for the official connection, knowledge-base templates, reply templates in six languages, a one-page decision matrix, Meta policy notes, the golden-run worked example, sixteen pre-decided edge cases, ten pre-launch self-tests, and troubleshooting.

Requirements An AI agent that can use this skill; your own WhatsApp Business number connected through the official WhatsApp Business Platform (via your provider or an automation tool such as Make or n8n); and a sheet or calendar for orders. Running costs — Meta conversation fees and any tool subscriptions — sit on your own accounts; this pack is the method, not a hosted service.

No scripts, no executables, no credentials: the pack is instructions and templates only, and it acts solely through your own connected tools, under your own approvals.