Loona Autopilot — AI Office Manager for Customer Messages

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    AI office manager that reads customer messages, scores leads Hot/Warm/Cold, logs them to a register, and drafts replies in the customer's own language.

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    Loona Autopilot — AI Office Manager for Customer Messages

    Example session with this skill installed

    Process this WhatsApp message: "Hi, I'm Sofia. I need a wedding photographer for July 12th in Lisbon. My budget is around 2000 euros. Please call me at +351912345678."

    • Read your context and instructions
    • Compiled the loona autopilot

    I have processed the enquiry from Sofia. It is a high-priority lead.

    MESSAGE (Stage 1): Hi, I'm Sofia. I need a wedding photographer for July 12th in Lisbon. My budget is around 2000 euros. Please call me at +351912345678.
    UNDERSTOOD (Stage 2): Language: English | Intent: book | Service: Wedding Photography | Budget: 2000 euros | Time: July 12th | Contact: +351912345678
    SCORE (Stage 3): Hot — Clear service need, specific date provided, defined budget, and direct contact info.
    REGISTER ROW (Stage 4): Sofia | Wedding Photography | 2000 euros | Hot | July 12th
    REPLY (Stage 5): Hi Sofia, thank you for reaching out! I would love to help with your wedding photography in Lisbon on July 12th. I've noted your budget of 2000 euros. I will give you a call at +351912345678 shortly to discuss the details and next steps.
    OWNER ALERT (Stage 6): HOT LEAD: Sofia wants Wedding Photography on July 12th (Budget: 2000€). Call +351912345678.

    Lead Register

    NameServiceBudgetScoreTimeContact
    SofiaWedding Photography2000 eurosHotJuly 12th+351912345678

    Next steps

    1. Copy the register row into your lead tracking spreadsheet.
    2. Review and send the draft reply to Sofia via WhatsApp.
    3. Call the contact number immediately to secure the booking.

    Connects securely to your tools. The creator never sees your data.

    About this skill

    Every small business loses customers the same way: a message arrives at the wrong moment, gets read late, and is answered later — or never. Loona Autopilot is the AI office manager method built by Loona Automation to end that: the moment a customer message arrives, it is understood, scored, logged, and answered.

    Give your agent a customer message — from WhatsApp, a web form, Facebook or Instagram — and this skill runs the full six-stage Autopilot workflow:

    1. Reads the message and detects its language and intent
    2. Extracts the customer's name, the service they want, any budget and timing they mentioned, and their contact details
    3. Scores the lead Hot, Warm or Cold with a clear, signal-based rubric
    4. Produces a clean register row (Name | Service | Budget | Score | Time) ready to paste into Google Sheets or Excel
    5. Drafts a warm reply in the customer's own language and script — English, Spanish, Arabic, French — or any language the customer wrote in
    6. Flags Hot leads in an owner-alert list so the business acts on them first

    It works on a single message or a whole day's inbox in one pass. It never invents prices or details, never merges two customers into one lead, and never sends anything by itself — you review the drafts and the register, then send. Complaints are handled calmly and flagged for human review.

    Built for shop owners, clinics, salons, freelancers, agencies, and any small team whose customers live in their inbox. Based on the live Loona Autopilot system by Loona Automation.

    Find more skills like this on the Claude Skills Marketplace, the Codex Skills Marketplace and the Gemini Skills Marketplace, or browse Claude Skills for Workflow Automation.

    Requires manual approval to send messages. Cannot invent business facts like pricing or hours. Best for text-based enquiries from WhatsApp, forms, or social media.

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    How to use

    1. 1

      Connect your agent to the Agensi MCP

      Copy the prompt and paste it into Claude, ChatGPT, Cursor or any agent that supports MCP. It sets up the connection for you. Manual setup

    2. 2

      Sign in to Agensi

      Your agent shows a sign-in link. Sign in and click Allow.

    3. 3

      Ask for what you need

      Your agent loads this skill and uses it on your task. It always asks before buying a skill.

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    What's inside

    Frequently Asked Questions

    Loona Autopilot eliminates the manual bottleneck of triaging messages. It automatically scores incoming leads, extracts key data for your CRM, and drafts multilingual replies so you can focus on closing deals rather than data entry.

    Yes, the skill is designed to handle non-Latin scripts and will draft responses in the customer's native language. It ensures your tone remains professional and culturally appropriate without requiring external translation tools.

    This skill is framework-agnostic and compatible with any major LLM capable of multilingual text processing. You can integrate it into your existing AI agent workflows or use it as a standalone tool for processing message batches.

    No, for security and quality control, Loona Autopilot provides high-quality drafts for your review. This allows you to verify the lead scoring and personalize the response before it is sent to the customer.

    You will receive the complete logic framework, including the specialized lead-scoring rubric and data extraction templates. The purchase also includes documentation on how to input raw data for the best results across different messaging channels.

    The skill outputs data in a structured format specifically designed for a seamless copy-paste experience into Google Sheets, Microsoft Excel, or standard CRM fields, ensuring your lead register stays organized.

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