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    Local Review Responder

    1

    Industry-aware review replies that de-escalate, not argue.

    $49

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    Local Review Responder

    Local Review Responder

    Example session with this skill installed

    Draft a reply for a 1-star Yelp review for 'The Rusty Anchor' (a seafood restaurant). The customer, Mike, complained about a long wait and cold clam chowder. He wants a refund. Tone is warm.

    • Read your context and instructions
    • Compiled the local review responder
    • Generated the document

    I have drafted a response that acknowledges the specific issues while moving the refund discussion to a private channel to protect your business interests.

    Yelp Review Response

    1-star

    Hi Mike, thank you for sharing your feedback with us. I am very sorry to hear that your visit to The Rusty Anchor didn't live up to our standards, especially regarding the wait time and the temperature of your clam chowder. We aim to provide a great experience for every guest, and it’s clear we missed the mark during your meal.

    We would appreciate the opportunity to hear more about your visit and discuss how we can make this right for you privately. Please reach out to us directly at [your email] or call us at [your phone] so we can look into this further. We hope to have the chance to welcome you back for the high-quality seafood experience we’re known for.

    Best,
    The Rusty Anchor Management

    Note: I followed the protocol for refund demands by acknowledging the frustration without publicly committing to a transaction, directing the customer to contact you offline instead.

    Next steps

    1. Replace [your email] and [your phone] with your actual contact information.
    2. Post the response on Yelp within 24-48 hours for maximum impact.
    3. Brief your floor manager on the feedback regarding the chowder temperature to prevent recurrence.

    local-review-responder.pdf

    PDF · document

    Generated

    Example file from a real run - the skill writes it into your workspace.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Convert negative feedback into public trust signals.Maintain a consistent brand voice across Google and Yelp.Handle refund demands without making public commitments.Draft human-sounding replies that avoid generic corporate templates.

    About this skill

    The problem

    Public reviews are high-stakes marketing, but responding to negative feedback often leads to defensive arguments or hollow, robotic templates that drive customers away. Local business owners struggle to balance professional accountability with brand personality during stressful customer disputes.

    What it does

    • Drafts tailored responses for Google, Yelp, and Facebook reviews ranging from 1 to 5 stars.
    • Calibrates tone based on 10 industry presets including hospitality, medical, and skilled trades.
    • De-escalates high-conflict complaints regarding hygiene, staff behavior, and refund demands.
    • Enforces strict bans on generic corporate filler phrases to maintain a human, authentic brand voice.
    • Automatically inserts offline redirect protocols for negative reviews to move disputes out of the public eye.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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    • Passed all security checks, Safe to install

    Listed1 day ago

    Frequently Asked Questions