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    Local Review Responder

    1

    Industry-aware review replies that de-escalate, not argue.

    $49

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    Local Review Responder

    Local Review Responder

    Example session with this skill installed

    Draft a reply for a 1-star Yelp review for 'The Rusty Anchor' (a seafood restaurant). The customer, Mike, complained about a long wait and cold clam chowder. He wants a refund. Tone is warm.

    • Read your context and instructions
    • Compiled the local review responder

    I have drafted a response that acknowledges the specific issues while moving the refund discussion to a private channel to protect your business interests.

    Yelp Review Response

    1-star

    Hi Mike, thank you for sharing your feedback with us. I am very sorry to hear that your visit to The Rusty Anchor didn't live up to our standards, especially regarding the wait time and the temperature of your clam chowder. We aim to provide a great experience for every guest, and it’s clear we missed the mark during your meal.

    We would appreciate the opportunity to hear more about your visit and discuss how we can make this right for you privately. Please reach out to us directly at [your email] or call us at [your phone] so we can look into this further. We hope to have the chance to welcome you back for the high-quality seafood experience we’re known for.

    Best,
    The Rusty Anchor Management

    Note: I followed the protocol for refund demands by acknowledging the frustration without publicly committing to a transaction, directing the customer to contact you offline instead.

    Next steps

    1. Replace [your email] and [your phone] with your actual contact information.
    2. Post the response on Yelp within 24-48 hours for maximum impact.
    3. Brief your floor manager on the feedback regarding the chowder temperature to prevent recurrence.

    Connects securely to your tools. The creator never sees your data.

    About this skill

    The problem

    Public reviews are high-stakes marketing, but responding to negative feedback often leads to defensive arguments or hollow, robotic templates that drive customers away. Local business owners struggle to balance professional accountability with brand personality during stressful customer disputes.

    What it does

    • Drafts tailored responses for Google, Yelp, and Facebook reviews ranging from 1 to 5 stars.
    • Calibrates tone based on 10 industry presets including hospitality, medical, and skilled trades.
    • De-escalates high-conflict complaints regarding hygiene, staff behavior, and refund demands.
    • Enforces strict bans on generic corporate filler phrases to maintain a human, authentic brand voice.
    • Automatically inserts offline redirect protocols for negative reviews to move disputes out of the public eye.

    How to use

    Skills on Agensi run inside your AI agent. Copy the prompt, paste it into your agent, and it connects to Agensi and installs this skill for you. If a payment is needed, your agent shows it to you first.

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    Verified clean 1 month ago

    • Passed all security checks, Safe to install

    Requires

    Keepachangelog

    Listed1 month ago

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