Works with the AI tools you already use
Claude Code
Cursor
Codex CLI
Muse
OpenClaw+21 moreClaude CodeCursorCodex CLIMuseOpenClaw
Manus
Grok
Grok Bot+18 agentsInbox Triage Rules
Turns a description of a client's inbox into a triage system: categories, labels, draft replies and an escalation list to approve.
$9
Inbox Triage Rules
Example session with this skill installed
Set up a triage system for a new client's inbox so I can show her before I touch anything.
Client: Studio Kestrel, wedding photographer (Elin Kestrel, works alone, about 25 weddings a year).
What arrives: she says roughly 40 emails a day in season. New enquiries from couples, a lot of back-and-forth with booked couples about timings and shot lists, venue and supplier emails, invoices and receipts, gallery delivery questions, plus the usual newsletters and spam.
What she wants to stop doing: "the first reply to every enquiry, and chasing couples for their details".
Her problem: enquiries sit for 3-4 days and she says she loses bookings to photographers who reply the same day.
Tone: warm, personal, lowercase-ish, she signs off "Elin x". Says she hates anything that sounds like a template.
Facts I don't have yet: her 2027 prices, what's in each package, her availability calendar, her booking link, her deposit terms.
Other things she said:
- "Anything about money I want to see."
- Her accountant emails about receipts monthly.
- She's had one complaint ever, about a delayed gallery, and "it was horrible, I'd want to handle that myself".
- Couples sometimes send personal stuff, family situations, who not to photograph.
- She uses Gmail, Google Calendar, Pic-Time for galleries, and a spreadsheet for bookings.
- Read your context and instructions
- Compiled the inbox triage rules
- Generated the data export
Inbox triage system: Studio Kestrel
Prepared by [Your name] · [Today's date] · For Elin's approval before anything is actioned
How this works
Until you approve a category for direct sending, I draft and you release. Nothing goes out from your inbox without your say-so. After two weeks we look at what you approved without changing, and move those categories to "send directly".
Categories
| Category | What it looks like | What I do | Response time |
|---|---|---|---|
| 1. New enquiry | A couple asking about availability, price or a date | Draft your first reply with the date checked against your calendar, ready in your drafts for one click | Within 2 hours, in your working hours |
| 2. Booked couple: admin | Timings, shot lists, addresses, supplier contacts, "have you got everything?" | Reply directly once approved: facts only, from the booking sheet. Chase missing details on a schedule. | Same day |
| 3. Booked couple: personal | Family situations, who not to photograph, anything sensitive | Flag to you, no reply from me | Flagged within 1 hour |
| 4. Venue and supplier | Venues, planners, florists, second shooters | Reply directly once approved: confirm times, send your details | Same day |
| 5. Money | Invoices, payments, deposits, the accountant's monthly receipts | Sorted, labelled, summarised for you weekly. No replies sent. | You see everything |
| 6. Gallery questions | Pic-Time access, downloads, print questions, "when will ours be ready?" | Reply directly once approved, using your delivery timeline. Anything about a delay goes to you. | Same day |
| 7. Noise | Newsletters, cold pitches, spam | Archived or unsubscribed, never deleted in the first month | — |
Labels to create
1 - Needs you · 2 - I am handling · 3 - Waiting on couple · 4 - Money · 5 - Done
The "Waiting on couple" label is where the chasing comes from: anything sitting there for [7] days gets a follow-up (proposed: pick the number with Elin).
Draft replies
New enquiry (category 1)
hi [first name],
thank you for thinking of me for [date] — congratulations! [one line about their venue or plans, if they mentioned them]
[if the calendar shows the date is free:] i do still have [date] free. my [package name] is [price] and covers [what's included], and i can send the full guide with everything in it.
would you like to jump on a quick call? here's my diary: [booking link]
elin x
Chasing details from a booked couple (category 2)
hi [first name],
not long now! i still need a few bits from you when you get a moment:
- [missing detail]
- [missing detail]
no rush today, but if you can get them to me by [date] i can get your timeline finalised.
elin x
Gallery question (category 6)
hi [first name],
your gallery will be with you by [date] — i'll email the link as soon as it's live.
in the meantime, [answer to what they asked].
elin x
Written in your voice: lowercase, warm, "elin x". If anything reads like a template to you, change it and I will use your version.
Always escalated, never answered by me
- Anything about money: prices, deposits, refunds, invoices, the accountant
- Complaints, or any mention of a delay to a gallery
- Anything a couple shares that is personal: family situations, who not to photograph
- Anything committing you to a date, a price or a deliverable that is not already in the booking sheet
- Press, partnerships and anything from a lawyer (proposed: not mentioned by Elin, confirm)
What I need from you
The facts the drafts need: 2027 prices and what each package includes, your booking link, deposit terms, and your gallery delivery timeline. Without these, every draft has a blank in it.
- Calendar access so availability in a reply is real, not guessed
- Access: Gmail delegated access (you keep your password), plus the booking spreadsheet shared with me
Confirmation of the two-hour enquiry target: it is the fix for losing bookings to faster photographers, but it only works within hours you and I agree
Two-week review
After two weeks we look at what I drafted and you sent unchanged, and agree which categories I can send directly. My guess: categories 2, 4 and 6 first, with new enquiries staying draft-only until you are happy with the voice.
Note on the personal category
Couples telling you about a family situation is not admin. That category exists so those emails reach you, not a filter. Nothing in it gets an automated or drafted reply.
inbox-triage-rules.csv
CSV · data export
Example file from a real run - the skill writes it into your workspace.
Connects securely to your tools. The creator never sees your data.
What you get
About this skill
Turn "can you handle my inbox?" into a written system the client approves before you touch a single message.
What you get
- 5 to 8 categories, each with what it looks like, what you do, and a response time
- A flat label structure, including a "waiting on client" label that drives follow-ups
- Draft replies for the highest-volume cases, in the client's voice
- An always-escalated list: complaints, legal, press, money above a threshold, personal data
- A list of the facts you need before any draft can be sent
- A two-week review point for widening what you may send directly
The rule it always applies
Nothing is sent from the client's account without approval until they approve that category in writing. The system starts draft-only and widens with their consent.
What it will not do
- Invent prices, availability, delivery times or refund terms
- Suggest a shared password instead of delegated access
How to install
Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.
- 1
Download the ZIP
Free skills download straight away. Paid skills unlock right after purchase.
- 2
Unzip into your skills folder
Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.
- 3
Ask your agent to use it
Restart the agent if it was already running. It picks the skill up automatically - no config needed.
Skills folder by agent
Click the path to copy it. Create the folder if it does not exist yet.
Reviews
No reviews yet
Be one of the first to try it. Every listed skill passes our trust checks below.
Security scanned
Passed our 8-point scan before listing
Fresh listing
Recently published to Agensi
30-day refund
Not a fit? Get your money back
Trust & safety
Security scanned
Verified clean 14 days ago
- Passed all security checks, Safe to install