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    guesthouse reputation

    1

    Hospitality reputation manager for small hotels and rentals that handles review replies, reports, and listing copy.

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    guesthouse reputation

    guesthouse reputation

    Example session with this skill installed

    I just got a 2-star review on Booking.com from a guest named Marc. He complained that the AC in Room 4 was loud and there was no elevator. Can you draft a reply? I've fixed the AC now.

    • Read your context and instructions
    • Compiled the guesthouse reputation

    I have drafted a response to Marc's review. I addressed the AC repair and clarified the elevator situation to set expectations for future guests, as per your property profile.

    review-replies-2025-05.md

    [Booking.com] [2-star] [FR] Marc — AC noise and elevator access

    Cher Marc,

Merci d'avoir pris le temps de nous faire part de votre retour. Nous sommes ravis que l'emplacement de notre maison d'hôtes vous ait plu.

Je vous présente nos excuses pour le désagrément causé par le bruit du climatiseur dans votre chambre. Je tiens à vous informer que notre technicien est intervenu dès votre départ et que l'appareil a été entièrement révisé et réparé. Concernant l'accès, comme indiqué dans notre descriptif, notre demeure historique ne dispose effectivement pas d'ascenseur. Notre équipe est cependant toujours disponible pour aider nos hôtes avec leurs bagages à l'arrivée comme au départ.

Nous espérons avoir le plaisir de vous accueillir à nouveau dans de meilleures conditions.

Bien cordialement,
Leïla, Propriétaire — Dar Zitouna

    Note: The reply is written in French to match the guest's language. It includes a specific mention of the AC fix and a polite clarification regarding the elevator to inform future readers.

    Next steps

    1. Copy the text above and paste it into the Booking.com extranet under "Guest Reviews".
    2. Update your property-profile.md to confirm the AC maintenance date for future reference.
    3. Consider adding "Upper floors accessible by stairs only" to your main listing summary to prevent similar complaints.
    review-replies-2025-05.md

    Connects securely to your tools. The creator never sees your data.

    About this skill

    Negative reviews and dropping scores directly impact occupancy for small guesthouses. This skill manages the reputation of boutique properties, B&Bs, and riads by handling the heavy lifting of guest relations and platform compliance. It automates the drafting of localized review replies, monthly intelligence reports, and listing optimizations based on actual guest feedback.

    What it does

    • Draft review replies in the guest's language while adhering to platform-specific rules for Booking.com, Airbnb, Google, and TripAdvisor.
    • Generate intelligence reports that categorize complaints and praise to provide a prioritized fix list with cost-impact estimates.
    • Rewrite listing copy by extracting themes from positive reviews to improve conversion and setting realistic expectations to avoid future 1-star ratings.
    • Automate guest messaging timelines including pre-arrival, in-stay check-ins, and compliant upsell offers for services like transfers or breakfast.

    How it works

    1. Property Profiling: Load or create a property profile including room count, amenities, regional specifics (e.g., medina directions), and staff sign-off details.
    2. Review Processing: Input raw review text or platform exports to be normalized by language, sentiment, and platform constraints.
    3. Drafting & Analysis: Select a workflow to generate reply files, intelligence reports, or listing updates based on the provided guest data.

    Frameworks & tools

    This skill is built for property owners using Airbnb, Booking.com, TripAdvisor, Expedia, and Google Business Profile. It handles localized communication in English, French, Arabic, Turkish, German, Spanish, Italian, and Dutch.

    Why this beats prompting it yourself

    Generic prompts often produce corporate-sounding "bot" replies that fail to address specific guest complaints or violate platform-specific policies regarding off-platform payments and review incentives. This skill is grounded in hospitality-specific guardrails, ensuring you never promise a fix the owner hasn't confirmed or trigger a platform penalty for non-compliant messaging.

    Use cases

    • Crisis management for 1-star reviews or safety allegations that require specific legal/safety flagging.
    • Revenue growth through strategically timed, platform-compliant upsell messages for transfers and meals.
    • SEO improvement by updating listing titles and descriptions with the exact terms guests use to praise the property.
    • Operations planning via monthly reports that identify whether a recurring issue needs a physical fix or a listing disclosure.

    Known limitations

    Does not support direct editing of Google lodging descriptions as these are generated by Google's AI. Requires a manually maintained property profile for accurate pricing and amenity details.

    How to use

    Skills on Agensi run inside your AI agent. Copy the prompt, paste it into your agent, and it connects to Agensi and installs this skill for you. If a payment is needed, your agent shows it to you first.

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    Trust & safety

    Security scanned

    Verified clean 3 days ago

    • Passed all security checks, Safe to install

    Listed3 days ago

    What's inside

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