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Claude Code
Cursor
Codex CLI
Muse
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OpenClaw
Manus
Grok
Grok Bot+18 agentsE-Commerce Dispute & Chargeback Defense Shield
Mitigates friendly fraud, de-escalates hostile buyers via NVC, enforces statutory EU/US return windows, and compiles bank-ready rebuttal dossiers for Stripe and PayPal.
$35
E-Commerce Dispute & Chargeback Defense Shield
Example session with this skill installed
A buyer filed a dispute on order #9421 claiming non-receipt, but DHL confirms delivered 3 days ago. They threatened a credit card chargeback. Analyze the dispute and generate the defense responses.
- Read your context and instructions
- Compiled the e-commerce dispute
⚖️ E-COMMERCE DISPUTE SHIELD — Dispute Triage & Defense Engine (v1.0.0)
| Case Parameter | Dispute Record | Threat Assessment |
|---|---|---|
| Order ID & Amount | #9421 ($149.00 USD) | 🔴 High Dispute Value |
| Carrier & Tracking | DHL (003404341999201) | Confirmed Delivered (GPS Verified) |
| Dispute Classification | False Non-Receipt (INR) | 🔴 TIER 4: FRIENDLY FRAUD RISK |
| Statutory Return Status | 3 Days Post-Delivery | Within 14-day statutory withdrawal window |
| Recommended Strategy | Two-Pronged Response | Deploy NVC De-escalation + Bank Rebuttal Packet |
📋 Generated Deliverables:
Track A: Customer De-escalation (Prevents Public Negative Review)
Dear Customer,
Thank you for reaching out regarding order #9421. I understand you are seeking clarification regarding your delivery, and I appreciate you contacting us directly.
Our records indicate carrier DHL registered a verified delivery scan for tracking #003404341999201. To ensure an immediate resolution:
1. Please confirm the designated physical delivery location or building reception area checked on site.
2. If the package was mishandled or marked in error, please let us know so we can launch an expedited formal carrier inquiry.
Once we confirm your response, we will provide you with the carrier investigation findings within 24 business hours. Thank you for your cooperation.
Connects securely to your tools. The creator never sees your data.
About this skill
E-Commerce Dispute & Chargeback Defense Shield
Stop bleeding thousands of dollars to friendly fraud, unwarranted credit card chargebacks, and hostile buyer disputes across Shopify, WooCommerce, Stripe, and PayPal.
The E-Commerce Dispute & Chargeback Defense Shield is an industrial-grade mitigation engine and agent skill that analyzes buyer claims, de-escalates aggressive customers without admitting legal liability, enforces statutory 14-day withdrawal windows, and automatically generates bank-ready chargeback evidence dossiers.
⚠️ The Problem: Apologies Are Used as Admissions of Guilt
When angry customers threaten chargebacks or claim false non-receipt (INR):
- The Friendly Fraud Trap: Buyers receive tracking-confirmed packages, then initiate fraudulent "item not received" claims with their issuing bank.
- Costly Chargeback Fees: Banks charge merchants a non-refundable $15–$25 dispute fee per case, regardless of outcome. High dispute ratios (>0.9%) risk merchant account suspension.
- Harmful AI Apologies: Standard chatbot replies ("We are so sorry for our mistake...") are submitted by buyers to banks as signed admissions of merchant fault.
- Statutory Expiration Ignored: Merchants routinely refund buyers who missed statutory return windows (EU Directive 2011/83/EU 14-day limits) due to lack of immediate legal clarity.
⚡ The Solution: Tri-Tier Defensive Resolution Engine
For every dispute, the shield triages threat levels (Tier 1–4) and generates three synchronized outputs:
- Option A (Customer Facing): NVC De-escalation Notice: Applies Non-Violent Communication to defuse anger and request structured verification photos without preemptively admitting liability.
- Option B (Formal Compliance): Statutory Legal Notice: Cites applicable statutory framework (EU Directive 2011/83/EU art. 9 & 14, US UCC § 2-602, UK Consumer Rights Act 2015) establishing the seller's statutory right to inspect returned goods prior to refund.
- Option C (Financial Institution): Bank Rebuttal Dossier: Formats a complete, bulletproof rebuttal dossier for Stripe Radar, PayPal Resolution Center, or merchant banks with tracking scans, AVS/CVV verification proof, customer timeline, and card network compliance citations (Visa Core Rules § 11.1 / Mastercard Rules § 3.2).
🛠️ What's Included:
scripts/dispute_resolver.py— Fast Python 3.10+ CLI tool generating all three response tracks.SKILL.md— Lean Core (<40 lines) agent skill for Claude Code, Cursor, Windsurf, and Antigravity.references/chargeback_defense_and_legal_rules.md— Complete legal statutes, card network rules, and evidence submission checklists.
🔒 100% Client-Side Privacy:
Executes completely offline in local memory. Sensitive customer order numbers, tracking IDs, and billing amounts never leave your workstation.
How to use
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