Works with the AI tools you already use
Claude Code
Cursor
Codex CLI
GitHub Copilot
Gemini CLI+20 moreClaude CodeCursorCodex CLIGitHub CopilotGemini CLI
OpenClaw
Manus
Grok+17 agentsCustomer Support Macro Builder
The problem Customer support for digital products is a massive time sink.
$9.99
Customer Support Macro Builder
Example session with this skill installed
I sell Notion templates and buyers keep asking for refunds because they can't find the 'Duplicate' button. My policy is no refunds once accessed. Build some macros for this.
- Read your context and instructions
- Compiled the customer support macro
Macro: Access Support vs Refund Policy
Tag: access-issue
Subject: Help with your Notion template
Hi [Customer Name],
I'm sorry you're having trouble accessing the template. Because this is a digital download, our policy is that refunds are not available once the files have been accessed.
However, I want to make sure you get what you paid for. To use the template, please click the 'Duplicate' button in the top right corner of the Notion page.
If that button is missing, please send a screenshot of what you see.
Best,
[Support Name]
Connects securely to your tools. The creator never sees your data.
What you get
About this skill
The problem
Customer support for digital products is a massive time sink. Repetitive questions about broken links, refund requests, and license rights distract you from building, while inconsistent or frustrated replies hurt your brand reputation.
What it does
- Generates professional response macros for refunds, access issues, and product FAQs.
- Develops a support tone guide to ensure replies remain calm, helpful, and policy-aware.
- Creates escalation rules for handling disputes, payment failures, and legal threats.
- Builds helpdesk tagging systems to categorize and track incoming support tickets.
- Audits existing support templates for clarity, tone, and security risks.
Frameworks & tools
Optimized for helpdesks like Zendesk, Help Scout, Intercom, and Gorgias. Works for Shopify, Gumroad, WooCommerce, and Notion sellers.
Why this beats prompting it yourself
Most DIY prompts produce generic "I'm sorry" messages that lack necessary friction for refunds or specific data-gathering steps for technical issues. This skill enforces a structured support strategy that handles edge cases like duplicate purchases and license queries while preventing you from making accidental legal promises.
Use cases
- Writing a library of reusable snippets for a new digital product launch.
- Standardizing support tone across a small team of moderators.
- Fixing defensive or unprofessional response templates that anger customers.
- Creating a clear process for when a ticket needs to be handled by the founder.
Known limitations
Does not provide legal, tax, or financial advice. Requires the user to provide their actual refund policies and license terms to avoid inventing fake promises.
How to install
Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.
- 1
Download the ZIP
Free skills download straight away. Paid skills unlock right after purchase.
- 2
Unzip into your skills folder
Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.
- 3
Ask your agent to use it
Restart the agent if it was already running. It picks the skill up automatically - no config needed.
Skills folder by agent
Click the path to copy it. Create the folder if it does not exist yet.
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- Passed all security checks, Safe to install