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    Customer Support Macro Builder

    1

    The problem Customer support for digital products is a massive time sink.

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    Customer Support Macro Builder

    Customer Support Macro Builder

    Example session with this skill installed

    I sell Notion templates and buyers keep asking for refunds because they can't find the 'Duplicate' button. My policy is no refunds once accessed. Build some macros for this.

    • Read your context and instructions
    • Compiled the customer support macro

    Macro: Access Support vs Refund Policy

    Tag: access-issue
    Subject: Help with your Notion template

    Hi [Customer Name],

    I'm sorry you're having trouble accessing the template. Because this is a digital download, our policy is that refunds are not available once the files have been accessed.

    However, I want to make sure you get what you paid for. To use the template, please click the 'Duplicate' button in the top right corner of the Notion page.

    If that button is missing, please send a screenshot of what you see.

    Best,
    [Support Name]

    Connects securely to your tools. The creator never sees your data.

    About this skill

    The problem

    Customer support for digital products is a massive time sink. Repetitive questions about broken links, refund requests, and license rights distract you from building, while inconsistent or frustrated replies hurt your brand reputation.

    What it does

    • Generates professional response macros for refunds, access issues, and product FAQs.
    • Develops a support tone guide to ensure replies remain calm, helpful, and policy-aware.
    • Creates escalation rules for handling disputes, payment failures, and legal threats.
    • Builds helpdesk tagging systems to categorize and track incoming support tickets.
    • Audits existing support templates for clarity, tone, and security risks.

    Frameworks & tools

    Optimized for helpdesks like Zendesk, Help Scout, Intercom, and Gorgias. Works for Shopify, Gumroad, WooCommerce, and Notion sellers.

    Why this beats prompting it yourself

    Most DIY prompts produce generic "I'm sorry" messages that lack necessary friction for refunds or specific data-gathering steps for technical issues. This skill enforces a structured support strategy that handles edge cases like duplicate purchases and license queries while preventing you from making accidental legal promises.

    Use cases

    • Writing a library of reusable snippets for a new digital product launch.
    • Standardizing support tone across a small team of moderators.
    • Fixing defensive or unprofessional response templates that anger customers.
    • Creating a clear process for when a ticket needs to be handled by the founder.

    Known limitations

    Does not provide legal, tax, or financial advice. Requires the user to provide their actual refund policies and license terms to avoid inventing fake promises.

    Find more skills like this on the Claude Skills Marketplace, the Codex Skills Marketplace and the Gemini Skills Marketplace, or browse Claude Skills for Digital Products.

    User must provide their own refund policies and licensing terms. Does not provide legal advice or handle sensitive data like credit card numbers.

    How to use

    1. 1

      Connect your agent to the Agensi MCP

      Copy the prompt and paste it into Claude, ChatGPT, Cursor or any agent that supports MCP. It sets up the connection for you. Manual setup

    2. 2

      Sign in to Agensi

      Your agent shows a sign-in link. Sign in and click Allow.

    3. 3

      Ask for what you need

      Your agent loads this skill and uses it on your task. It always asks before buying a skill.

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    Fresh listing

    Recently published to Agensi

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    Doesn't do what its page promises? You get your money back.

    Trust & safety

    Security scan

    Security scan passed 3 months ago

    Software
    Python

    Permissions

    No special permissions declared or detected

    Listed3 months ago

    What's inside

    Frequently Asked Questions

    This skill standardizes your support by generating professional, policy-aware macros for scenarios like refund requests, license queries, and failed payments, ensuring consistent communication even during high-traffic product launches.

    While designed for manual use in helpdesks like Zendesk, Help Scout, or Intercom, the outputs are structured so they can be easily integrated into automated triggers or AI-driven auto-responders.

    You will receive a comprehensive library of custom response templates, a brand-specific tone guide, a helpdesk tagging system, and automated escalation rules to handle complex or sensitive disputes.

    Yes, the skill is highly customizable; it requires you to input your specific refund policies and license terms to ensure the generated macros accurately reflect your business rules.

    Unlike basic prompts, this skill uses a structured strategy that includes necessary friction for refunds and specific data-gathering steps for technical issues, preventing generic or legally risky replies.

    New in Digital Products