Works with the AI Agents you already use

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    Customer Review Response Generator

    1

    Generate professional, brand-aligned responses to positive and negative customer reviews across all major platforms.

    $6

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    Customer Review Response Generator

    Customer Review Response Generator

    Example session with this skill installed

    Negative review from a Shopify store: "The candle smells great but the glass jar arrived shattered. Customer service hasn't replied to my email from yesterday. Very disappointed."

    • Read your context and instructions
    • Compiled the customer review response

    I have analyzed the review. The customer is happy with the product quality (scent) but frustrated by shipping damage and a perceived delay in support. Here are two ways to respond.

    Review Responses

    ToneProposed Response
    Variant A: Warm & Empathetic"Hi there, thank you for letting us know the candle arrived in that condition. I am so sorry to hear about the broken glass—that is definitely not the experience we want for you. I see you've already emailed us; I will personally look for your message now to ensure we get a replacement sent out immediately. Thank you for your patience!"
    Variant B: Professional & Direct"Thank you for your feedback. We sincerely apologize for the shipping damage and the delay in our email response. Providing quality service is our priority, and we would like to make this right. Please check your inbox shortly as we are prioritizing your ticket to arrange a replacement or full refund."

    Next steps

    1. Check your support inbox for an email regarding a shattered candle jar.
    2. Reply to the review using the variant that best matches your brand voice.
    3. Verify if your packaging needs more padding for glass items to prevent future issues.

    Connects securely to your tools. The creator never sees your data.

    About this skill

    The problem

    Responding to reviews is a manual chore that often leads to generic, robotic replies. Worse, responding to negative reviews while frustrated can lead to defensive public arguments that damage your brand reputation.

    What it does

    • Analyzes customer sentiment and specific complaints to draft context-aware responses.
    • Drafts personalized replies that reference specific product details or services mentioned by the customer.
    • Generates dual variants for negative or mixed reviews, allowing you to choose between formal and warm tones.
    • De-escalates conflicts by moving sensitive resolutions to private channels like email or support desks.

    Why this beats prompting it yourself

    It enforces strict brand-protection rules, preventing the AI from accidentally admitting legal fault or making unauthorized refund promises. The skill is tuned to avoid the "GPT-style" fluff, producing concise, human-sounding replies that fit platform norms like Google, Yelp, or Etsy.

    Use cases

    • Managing high-volume Amazon or Shopify product reviews during peak seasons.
    • Handling difficult Yelp or Google Maps reviews with professional de-escalation.
    • Boosting Etsy shop engagement by thanking repeat customers for specific praise.
    • Standardizing customer service tone across a multi-person support team.

    Find more skills like this on the Claude Skills Marketplace, the Codex Skills Marketplace and the Gemini Skills Marketplace, or browse Claude Skills for Shopify.

    Cannot authorize refunds or verify internal order data. You must provide specific store policies or contact info to include them.

    How to use

    1. 1

      Connect your agent to the Agensi MCP

      Copy the prompt and paste it into Claude, ChatGPT, Cursor or any agent that supports MCP. It sets up the connection for you. Manual setup

    2. 2

      Sign in to Agensi

      Your agent shows a sign-in link. Sign in and click Allow.

    3. 3

      Ask for what you need

      Your agent loads this skill and uses it on your task. It always asks before buying a skill.

    Reviews

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    Security scan passed 1 month ago

    Permissions

    No special permissions declared or detected

    Listed1 month ago

    What's inside

    Frequently Asked Questions

    The generator uses sentiment analysis to detect specific issues, drafting professional replies that address customer concerns while strictly avoiding admissions of legal fault or unauthorized refund promises.

    Yes, for every negative or mixed review, the skill provides two distinct options—one formal and one warm—allowing you to match the specific tone of your brand voice.

    This skill is designed to be compatible with all major LLMs (such as GPT-4, Claude, and Gemini) and can be integrated into most AI agent platforms that support custom skill imports.

    Upon purchase, you receive the full skill configuration, including the logic for sentiment detection, platform-specific formatting rules, and guidelines for de-escalating customer conflicts.

    While the skill creates the text, it is optimized to follow the character limits and professional norms of major sites like Amazon, Google Maps, Yelp, and Etsy.

    Setting up is straightforward: simply import the skill file into your preferred AI agent environment and provide your brand's basic tone preferences to start generating replies immediately.

    New in E-commerce