Customer Promise Tracker

    1

    Extracts commitments and deadlines from support logs to prevent broken customer promises.

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    Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIMuseMuseDotsDots+22 more

    Customer Promise Tracker

    Example session with this skill installed

    Extract the promises from this chat. It's Wednesday. On Monday, I told Sarah I'd have her refund processed by Tuesday and a tracking link for her replacement sent by this Friday.

    • Read your context and instructions
    • Compiled the customer promise tracker
    • Generated the document

    I have analyzed the conversation and identified two distinct commitments. One promise is currently overdue and requires immediate intervention.

    [Customer Promise Report]

    📋 Extracted Promises:

    1. Promise: Process customer refund

      • Deadline: Tuesday (Yesterday)
      • Risk Level: HIGH RISK
      • Action Required: Finance team must manually trigger the refund and confirm transaction ID.

    2. Promise: Send tracking link for replacement item

      • Deadline: Friday (In 2 days)
      • Risk Level: MEDIUM RISK
      • Action Required: Warehouse team to confirm shipment status and generate label.

    📧 Drafted Proactive Update (For Medium/High Risk):

    Hi Sarah,

    I am writing to personally apologize for the delay in processing your refund. I promised to have this completed by Tuesday, and I have clearly fallen short of that commitment.

    I have just coordinated with our finance department to prioritize your transaction. The refund is being processed now, and you will see the funds back in your account within 3 business days. Additionally, I am overseeing your replacement shipment to ensure your tracking link arrives by this Friday afternoon as planned.

    Best regards,
    [Your Name/Team]

    [Self-Check]

    • All explicit commitments extracted
    • Deadlines and risk levels accurately assessed
    • Proactive, empathetic draft provided for at-risk promises
    • No vague language used in drafts

    Next steps

    1. Contact the Finance department to verify the refund status for Sarah immediately.
    2. Check with the logistics team to ensure the replacement package is staged for pickup.
    3. Send the drafted update to Sarah to mitigate the impact of the missed Tuesday deadline.

    customer-promise-tracker.pdf

    PDF · document

    Generated

    Example file from a real run - the skill writes it into your workspace.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Extract specific deadlines from long customer email chains.Identify high-risk promises that have already passed their deadline.Draft transparent, non-vague recovery messages for delayed resolutions.Create an actionable promise ledger for support team handovers.

    About this skill

    The problem

    Customer support teams often lose track of specific commitments made during long email threads or chat sessions. Broken promises regarding refunds, shipping dates, or callbacks lead to churn and reputational damage that standard CRM tickets fail to prevent.

    What it does

    • Scans conversation transcripts to extract explicit business commitments and deadlines.
    • Categorizes promises into Low, Medium, or High risk levels based on time remaining.
    • Identifies the specific owner and required action for every extracted promise.
    • Generates proactive, empathetic message drafts for any commitment at risk of being missed.

    Why this beats prompting it yourself

    This skill enforces a "No Vague Language" rule, preventing the AI from using non-committal terms like "soon" or "shortly." It provides a structured ledger that isolates actionable promises from general conversation noise, ensuring nothing falls through the cracks during high-volume support shifts.

    Use cases

    • Auditing support transcripts to ensure all customer expectations are logged.
    • Generating daily risk reports for support managers to prioritize overdue tasks.
    • Drafting recovery emails when a technical delay impacts a promised feature fix or delivery.
    • Summarizing the status of multiple open promises for a VIP customer inquiry.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

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    2. 2

      Unzip into your skills folder

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    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

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    Fresh listing

    Recently published to Agensi

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    Trust & safety

    Security scanned

    Verified clean 26 days ago

    • Passed all security checks, Safe to install

    Listed26 days ago

    What's inside

    Frequently Asked Questions