customer journey friction mapper

    1

    Identify conversion bottlenecks and revenue gaps by mapping customer touchpoints, emotions, and friction.

    $5

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    Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIGitHub CopilotGitHub CopilotGemini CLIGemini CLI+20 more

    customer journey friction mapper

    Example session with this skill installed

    Map the customer journey for our CRM software using these support tickets and these notes from three 'closed-lost' sales calls. Focus on the Decision and Retention stages.

    • Read your context and instructions
    • Compiled the customer journey friction

    Stage: Decision

    DimensionFindings
    ObjectionsHigh switching cost, lack of API documentation
    FrictionPricing page lacks a clear comparison for Enterprise tier
    Follow-up GapsNo outreach after the 14-day trial expires without a purchase

    Connects securely to your tools. The creator never sees your data.

    What you get

    Identify why leads drop off after viewing the pricing page.Locate specific content gaps that prevent trial-to-paid conversions.Surface emotional triggers and objections during the B2B sales cycle.Highlight broken follow-up sequences in the post-purchase onboarding flow.

    About this skill

    The problem

    Leads drop off without explanation and customers churn despite having a functional product. Marketing, sales, and success teams often operate in silos, leaving gaps in the buyer journey that create friction and lost revenue.

    What it does

    • Analyzes customer data from CRM logs, support tickets, and interview transcripts to identify pain points.
    • Maps touchpoints, questions, and objections across awareness, consideration, decision, and retention stages.
    • Pinpoints specific emotional triggers and technical friction points that stall conversions.
    • Identifies missing content assets and broken follow-up loops that lead to drop-off.
    • Prioritizes recommendations based on business impact and implementation effort.

    Why this beats prompting it yourself

    General prompts often miss the nuances between B2B and B2C emotional drivers or overlook post-purchase advocacy gaps. This skill uses a structured eight-dimension framework to ensure technical friction and psychological objections are documented systematically rather than haphazardly.

    Use cases

    • Audit a high-churn SaaS product to identify where onboarding UX fails.
    • Map a B2B sales funnel to discover why leads stall after the initial demo.
    • Evaluate marketing landing pages against common customer objections and questions.
    • Identify revenue opportunities by finding missed upsell moments in the retention phase.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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    Fresh listing

    Recently published to Agensi

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    Trust & safety

    Security scanned

    Verified clean 27 days ago

    • Passed all security checks, Safe to install

    Listed27 days ago

    Frequently Asked Questions