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Grok Bot+18 agentsCustomer Journey Architect — Map Every Step From Discovery
Map evidence-based lifecycle journeys, diagnose handoff friction and prioritize improvements from discovery through loyalty.
$9.99
Customer Journey Architect — Map Every Step From Discovery
Example session with this skill installed
Illustrative scenario: Map a small SaaS onboarding journey from these facts only: user reads our pricing page, starts a trial, receives an email with a setup link, completes setup, and submits a support ticket when the import fails. A supplied ticket says “I need to import my records before inviting my team.” No acquisition, emotion, drop-off, renewal or loyalty data exists. Provide current map, priority and measurement plan.
- Read your context and instructions
- Compiled the customer journey architect
Customer journey architecture — illustrative supplied evidence
Scope: trial consideration through attempted first value; later lifecycle and acquisition sources are unknown. Customer goal: import records before inviting the team, supported by the supplied ticket.
Stage 1 — evaluate: pricing page viewed. Touchpoint: supplied website page. Questions and emotional state unknown. Proposed research: determine what information supports trial choice; do not invent objections.
Stage 2 — begin trial: trial starts and setup email received. Handoff: product signup to email setup link. No evidence of delivery delay or confusion; verify completion and link reliability before labeling friction.
Stage 3 — setup: supplied fact says setup completed. Completion alone does not establish first value. Need: usable imported records before team invitation.
Stage 4 — import and recovery: import fails and customer submits support ticket. Evidence-backed hurdle: failed import blocks the stated goal. Emotion and cause remain unknown. Support-to-product/technical handoff needs ownership confirmation.
Priority: investigate and resolve import failure, provide clear recovery status and validate that records become usable. Proposed owner: onboarding lead coordinating technical/support owners, pending organization confirmation. Avoid removing necessary security or consent steps merely to accelerate conversion.
Measurement plan: define import success, time from setup to usable records, recovery time and customer-confirmed goal completion. Establish event reliability and baseline before setting targets. Observe loops and repeated attempts rather than forcing one linear path.
Future-state proposal: clear import prerequisites, actionable error/recovery information and accountable follow-up. These are design proposals, not existing touchpoints or proven improvements.
Execution notes: no customer contacted, events changed or journey continuously monitored. No emotion, conversion lift or retention result inferred.
Connects securely to your tools. The creator never sees your data.
About this skill
Customer Journey Architect maps how customers move through awareness, evaluation, purchase, onboarding, adoption, support, renewal and advocacy. It connects customer goals, touchpoints, questions, friction, value and cross-functional handoffs instead of creating a decorative funnel graphic.
Its PATHWAY-9 framework examines purpose, arrival, touchpoints, hurdles, wants, actions and value, with checks for evidence, context, channels, emotions, ownership, data and measurement. It distinguishes observed behavior from hypotheses and never invents emotions, quotes, conversion rates or motivations.
Use supplied research, analytics, support or CRM evidence to build current and future-state maps, identify moments of truth and propose measurable improvements. Customers may loop or pause rather than follow a linear path. Private journey access and ongoing monitoring require configured authorized systems; no conversion or retention improvement is guaranteed.
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