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    Customer Interviews → Themes, Jobs + Next Questions

    1

    Unlike free "summarise my interviews" prompts: evidence-coded themes with participant IDs, contradictions kept, opportunity hypotheses labelled as hypotheses — no invented quotes or market proof.

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    Customer Interviews → Themes, Jobs + Next Questions

    Customer Interviews → Themes, Jobs + Next Questions

    Example session with this skill installed

    Analyze these 3 transcripts. Research question: Why do designers stop using our component library after two weeks? Participants: P01 (Senior), P02 (Junior), P03 (Freelance). Lens: Friction, Trust.

    • Read your context and instructions
    • Compiled the customer interviews themes

    I have synthesized the three transcripts provided. The analysis identifies a significant tension between initial setup speed and long-term maintenance trust.

    Customer interview synthesis: Designer retention for component library

    Research question: Why do designers stop using our component library after two weeks?
    Study scope: 3 qualitative interviews with varied seniority levels.
    Decision context: Identifying barriers to long-term adoption.
    Participants: P01, P02, P03
    Generated: 2024-05-22 · Evidence synthesis for human verification — not market proof

    1. Executive readout

    What the interviews suggest: The library is easy to start with but lacks the flexibility needed for edge cases, leading designers to "break" components and lose sync.

    • What they do not establish: Whether this leads to total churn or just selective use of specific atoms.

    Most important implication: The "all or nothing" nature of the library causes trust decay when a single component fails a specific use case.

    • Evidence confidence: Medium; consistent across 3 varied roles but needs a larger sample to confirm prevalence.

    4. Evidence table

    Evidence IDParticipantLocationObservation / paraphraseDirect quoteCode(s)
    E1P01p.2Overriding props feels "hacky" and brittle.“I felt like I was fighting the library instead of using it.”Friction
    E2P02p.4Documentation is clear for basics but missing complex states.“I couldn't find the hover state for the nested dropdown.”Friction
    E3P03p.1Fear of library updates breaking custom workarounds.“I’m scared to pull the latest version because I’ve detached so much.”Trust

    5. Themes and patterns

    Theme 1: The "Detachment Trap"

    Pattern: Users start by using components as intended but detach them as soon as a non-standard requirement appears.

    • Evidence: E1, E3
    • Variation: P02 (Junior) detaches less frequently but expresses more frustration when stuck.
    • Interpretation: High initial velocity is offset by a "wall" encountered at the 14-day mark of a project.

    8. Opportunity hypotheses

    PriorityHypothesisEvidence basisSmallest validation stepSignal to watch
    1If we provide a "slot" system for custom sub-components, then designers will detach 50% less often because they won't feel they are "fighting" the library.E1, E3Beta test a "flexible card" component with 5 designers.Detachment rate in Figma analytics.

    Next steps

    1. Review the "Detachment Trap" findings with the design systems engineering team.
    2. Audit the current library for components with the highest detachment rates.
    3. Schedule follow-up interviews focusing specifically on the handoff between Figma and React.

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    About this skill

    Unlike free "summarise my interviews" prompts, this skill synthesises YOUR pasted transcripts or notes into an evidence-led readout: coding table, themes tied to participant IDs, jobs/pains/workarounds, contradictions, and opportunity hypotheses labelled as hypotheses. Quotes stay verbatim; sample size and confidence stay visible. No invented customers, prevalence, revenue or ROI claims.

    Sample output (excerpt, 6 agency handoff interviews):

    ThemePatternEvidenceConfidence
    Handoff docs feel like busyworkLeads skip templates when the client is waitingI2, I4, I5 (P02, P04)medium
    Trust breaks at first revisionOwners re-write the brief themselves after one bad handoffI1, I6high
    Job / momentPainWorkaroundEvidence
    Start a new client projectTemplate fields do not match how the team actually worksPaste last project's Notion page and editI3, I5
    Client asks "what's next?"No shared checklist the PM and designer both trustSlack thread + screenshot dumpI2, I4

    Opportunity hypothesis (not a fact): If the first handoff is a 5-field checklist filled in the kickoff call, then missed steps drop — validate with 3 more interviews + one observed kickoff.

    Works in Claude Code, Cursor and Codex · paste transcripts or notes with participant IDs · evidence-only output · v1.0, updated Oct 2026 · questions answered via Agensi messages · More Cygnix Labs tools: https://apify.com/cygnix_labs

    Stop making product decisions based on gut feelings or hallucinated customer needs. Raw interview transcripts are often messy, disorganized, and full of noise, making it difficult to extract actionable evidence without bias. This skill provides a rigorous framework for transforming raw qualitative data into structured research synthesis.

    What it does

    • Evidence extraction identifies specific behaviors, triggers, and workarounds directly from transcripts.
    • Systematic coding applies a consistent lens to categorize data into jobs, pains, and objections.
    • Pattern matching clusters evidence into themes while explicitly highlighting contradictions and negative cases.
    • Opportunity mapping generates testable hypotheses linked to specific participant IDs and quotes.
    • Integrity checking ensures every claim is backed by supplied text without inventing market-wide outcomes.

    How it works

    1. Define the frame by providing your research question, study scope, and raw interview text or notes.
    2. Review the inventory as the agent maps the corpus, identifying completeness and sample caveats.
    3. Analyze the synthesis through structured tables covering coding, evidence, and tension points.
    4. Action the hypotheses by using the generated validation steps and next research questions to guide your sprint.

    Frameworks & tools

    This skill is optimized for qualitative research methodologies including Jobs-to-be-Done (JTBD), thematic analysis, and evidence-led product discovery.

    Why this beats prompting it yourself

    Standard prompts often produce generic summaries that lose the nuance of participant quotes or ignore evidence that contradicts the main narrative. This skill enforces a strict separation between direct evidence and interpretation, preventing the AI from claiming product-market fit or inventing ROI metrics from a small sample.

    Use cases

    • Product discovery to identify why users are abandoning specific workflows or features.
    • Messaging optimization by extracting verbatim triggers and objections from prospect calls.
    • Service design to map friction points and current workarounds in existing user journeys.
    • Churn analysis to synthesize exit interviews into prioritized opportunity hypotheses.

    Known limitations

    Does not support audio files directly; requires text transcripts or notes. Accuracy depends on the quality and honesty of the supplied source material.

    How to use

    1. 1

      Connect your agent to the Agensi MCP

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      Ask for what you need

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