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    Classify SaaS Incident Customer Impact

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    Turn technical SaaS incidents into accurate customer-impact decisions and communication.

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    Classify SaaS Incident Customer Impact

    Classify SaaS Incident Customer Impact

    Example session with this skill installed

    Review the US-East-1 latency spike from 10:00 to 10:45 UTC. We saw 500 errors on the /login endpoint affecting 5% of traffic. No support tickets yet. Determine impact.

    • Read your context and instructions
    • Compiled the classify saas incident

    Decision: Monitor and Validate. Severity: Low. Confidence: Medium. Summary: Brief 5% error rate on login suggests limited impact, but lack of tickets may mask silent failures for a subset of users.

    Connects securely to your tools. The creator never sees your data.

    About this skill

    Turn technical SaaS incidents into accurate customer-impact decisions and communication. Map affected accounts, workflows, regions, users, data, severity, notification duties, uncertainty, and follow-up actions. Separate confirmed impact from estimates, prioritize outreach, and draft customer-ready updates. Perfect for SaaS incident commanders, support, customer success, engineering, product, legal operations, and leadership.

    Find more skills like this on the Claude Skills Marketplace, the Codex Skills Marketplace and the Gemini Skills Marketplace, or browse All Claude Skills.

    • Does not perform automated root-cause analysis (RCA). - Cannot make final legal or regulatory breach determinations. - Reliability depends on the quality of technical metrics provided.

    How to use

    1. 1

      Connect your agent to the Agensi MCP

      Copy the prompt and paste it into Claude, ChatGPT, Cursor or any agent that supports MCP. It sets up the connection for you. Manual setup

    2. 2

      Sign in to Agensi

      Your agent shows a sign-in link. Sign in and click Allow.

    3. 3

      Ask for what you need

      Your agent loads this skill and uses it on your task. It always asks before buying a skill.

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    Permissions

    Read Files

    Permissions are limited to the active local workspace and are used to inspect user-supplied or local workspace files. The skill package does not require bundled credentials, unrestricted external network access, or automatic production changes.

    Listed3 months ago
    Updated9 days ago

    What's inside

    Frequently Asked Questions

    No. It requires technical symptoms, service metrics, or logs provided by the user to determine which users or segments were affected.

    It is designed to identify impacted account segments and prioritize outreach, but it does not send emails or post to status pages directly.

    It produces a structured Impact Evidence Ledger that distinguishes between confirmed, probable, and disproven impact based on available data.