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    Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIMuseMuseOpenClawOpenClaw+21 more

    Classify SaaS Incident Customer Impact

    1

    Turn technical SaaS incidents into accurate customer-impact decisions and communication.

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    Classify SaaS Incident Customer Impact

    Classify SaaS Incident Customer Impact

    Example session with this skill installed

    Review the US-East-1 latency spike from 10:00 to 10:45 UTC. We saw 500 errors on the /login endpoint affecting 5% of traffic. No support tickets yet. Determine impact.

    • Read your context and instructions
    • Compiled the classify saas incident

    Decision: Monitor and Validate. Severity: Low. Confidence: Medium. Summary: Brief 5% error rate on login suggests limited impact, but lack of tickets may mask silent failures for a subset of users.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Map technical metrics to specific affected customer segmentsDecide when to issue broad vs. targeted incident notificationsDraft consistent incident updates for support and success teamsIdentify high-priority accounts requiring proactive outreachDifferentiate between confirmed impact and possible exposure

    About this skill

    Turn technical SaaS incidents into accurate customer-impact decisions and communication. Map affected accounts, workflows, regions, users, data, severity, notification duties, uncertainty, and follow-up actions. Separate confirmed impact from estimates, prioritize outreach, and draft customer-ready updates. Perfect for SaaS incident commanders, support, customer success, engineering, product, legal operations, and leadership.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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    Recently published to Agensi

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    Trust & safety

    Security scanned

    Verified clean 1 month ago

    • Passed all security checks, Safe to install

    Listed1 month ago
    Updated29 days ago

    What's inside

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