Chatbot Script Builder — Intents to MVP Conversation Flow

Unlike free "write me a chatbot script" prompts that return one long dialogue, this skill gives you the build spec: which intents ship in the MVP and which wait for phase 2, the fallback and human-handoff lines, every data field the flow collects, and a QA checklist. It never invents conversion rates and only lists integrations you name.

Sample output (excerpt; input: Urban Oasis Gym, Instagram DMs, goal = book trial classes + answer pricing FAQs, Google Sheets):

Happy path: Bot asks name, then email for the pass, then preferred day this week. Fallback: "I didn't quite catch that. Say 'Pricing' or 'Trial', or 'Help' to talk to the team." Data to collect: Full name (required, Google Sheets) · Email (required) · Preferred date (required, for capacity) Open questions: Which time slots are open for trials? Should staff be notified on every booking?

You get 9 fixed sections every time: discovery summary, open questions, intent map, script outline (greeting, happy path, fallback, handoff, opt-out), data to collect, integrations, escalation rules, build + QA checklist, next step. Works for WhatsApp, Instagram, Messenger and Telegram bots.

Works in Claude Code, Cursor and Codex · no invented stats or ROI · v1.0, updated Oct 2026 · questions answered via Agensi messages within 24h · More Cygnix Labs tools: https://apify.com/cygnix_labs

Discovery calls for chatbot projects often result in messy notes and vague scopes. This skill forces structure onto the intake process, transforming business goals and channel constraints into a professional discovery document and script outline. It eliminates guesswork by mapping intents, handoff rules, and data requirements before you touch a low-code builder or write a line of code.

What it does

• Standardises discovery by generating a structured intake frame based on business context, channel, and primary goals.
• Maps intents with a prioritised table of user triggers and expected outcomes for MVP and phase 2.
• Outlines scripts for the happy path, fallback loops, and human handoff scenarios across WhatsApp, Telegram, or Messenger.
• Identifies data requirements by listing necessary CRM fields and consent placeholders to collect during the flow.
• Generates build checklists to ensure copy, QA, and technical integrations are verified before launch.

How it works

1. Input your client's business profile, target channel, and primary goal (e.g., lead gen or support deflection).
2. Review the generated open discovery questions to close information gaps with the stakeholder.
3. Use the intent map and script outline to align the client on the bot's conversational flow.
4. Execute the build and QA checklist to track progress from development to deployment.

Frameworks & tools

Optimised for builders using WhatsApp Business API, Telegram Bot API, Instagram, or Messenger. Works alongside tools like Shopify, HubSpot, and low-code platforms like Voiceflow or ManyChat.

Why this beats prompting it yourself

Generic prompts often hallucinate unrealistic ROI metrics or conversion rates that you cannot guarantee to a client. This skill is strictly scoped to process and templates, ensuring you deliver a professional, honest technical specification without marketing fluff.

Use cases

• Scoping a WhatsApp lead capture bot for a real estate agency.
• Creating a support deflection script for a Shopify merchant.
• Aligning a client on handoff rules and human escalation for a Telegram community bot.
• Building a phase 1 MVP checklist for an Instagram DM automation project.

Known limitations

Does not provide legal advice for GDPR/compliance. Does not support trading signal bots or financial return guarantees. Requires user-supplied integration details to be accurate.