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    Chargeback Defense Builder

    1

    Organize accurate payment dispute evidence, timelines, and exhibits without fabricating records or promising outcomes.

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    Chargeback Defense Builder

    Chargeback Defense Builder

    Example session with this skill installed

    A merchant received a “product not received” dispute for order 8421. Supplied items: order confirmation dated May 2; carrier tracking shows delivery May 8 but no signature; customer emailed support May 10 saying the parcel was not found; a replacement was offered but not shipped; dispute deadline shown in the portal is May 20. Organize the chronology, evidence map, gaps, and a balanced recommendation. Do not invent facts or guarantee a result.

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    • Compiled the chargeback defense builder

    Dispute case summary — Order 8421

    Allegation: Product not received.
    Deadline recorded by user: May 20. Verify the time zone and submission cutoff in the processor portal.
    Status: Evidence organization only; no submission or outcome prediction.

    Chronology

    DateSupplied recordWhat it establishes
    May 2Order confirmationAn order was recorded; verify the order contents, amount, payment status, and delivery address in the source system
    May 8Carrier tracking indicates deliveryA tracking event exists. No signature is available in the supplied facts; do not state that the named customer personally received it
    May 10Customer told support the parcel was not foundThe customer reported non-receipt after the delivery scan
    Date not suppliedReplacement offered, not shippedA replacement was discussed but there is no evidence it was dispatched
    May 20Portal deadline suppliedA response deadline was reported; confirm current portal details before relying on it

    Evidence map

    • Order record: supports that an order was placed; confirm contents, payment, and address match.

    Carrier tracking: supports a delivery scan at the recorded destination, subject to carrier detail and address verification. Obtain the original tracking page or carrier statement with timestamps and destination detail.

    Support email: relevant context that the customer reported not receiving the parcel. Preserve the complete thread, including dates and any follow-up.

    • Replacement offer: document the offer and status accurately. Do not imply a replacement was sent.

    Gaps and checks

    1. Confirm dispute reason code, processor format, and exact deadline from the portal.
    2. Match order and tracking address without exposing unrelated personal data.
    3. Request any carrier delivery-location details, GPS/photo evidence, or investigation result if available.
    4. Check whether a refund, credit, or agreed remedy was later issued. None is established by the supplied record.
    5. Confirm the merchant policy in effect at purchase and whether it is relevant to this allegation.

    Balanced recommendation

    There is evidence of a delivery scan, but the customer’s report and absence of signature leave a material delivery question. Decide whether to contest only after checking the reason-code requirements and available carrier evidence. If the carrier cannot substantiate delivery sufficiently, evaluate an authorized customer-resolution option under merchant policy. Do not alter records or overstate what the tracking proves.

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    About this skill

    Chargeback Defense Builder

    Help authorized merchants structure payment dispute cases from transaction, order, delivery, service, authentication, subscription, refund, cancellation, and customer-communication records. Build a dated chronology, map each evidence item to the dispute allegation, identify gaps and contradictions, organize exhibits, and prepare a concise narrative for human review.

    Preserve source records and distinguish documented facts, merchant assertions, and analysis. Check known reason-code and processor requirements against current authoritative guidance when available; clearly flag anything requiring verification. Help prioritize cases and identify operational causes for prevention, without guaranteeing a win.

    Never fabricate, alter, conceal, or selectively misrepresent records. Do not include irrelevant sensitive information. This tool does not provide legal advice or replace current processor/network rules, qualified review, or authorized merchant decisions.

    How to use

    Skills on Agensi run inside your AI agent. Copy the prompt, paste it into your agent, and it connects to Agensi and installs this skill for you. If a payment is needed, your agent shows it to you first.

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