Audit whether SaaS customers receive the support they purchased and whether unpriced premium service is leaking margin.
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You say
Audit Acme Corp's support. They are on a Standard plan but have a private Slack channel and 1-hour response times in Jira. Renewal is in 30 days.
Your agent does
Support Entitlement Decision: Over-Served. Risk Score: 7. Summary: Acme Corp receives Enterprise-level access (Slack, <1hr response) on a Standard contract, causing significant margin leakage.
What you get
About this skill
Audit whether SaaS customers receive the support they purchased and whether unpriced premium service is leaking margin.
Compare contracts, plans, channels, hours, response targets, escalations, actual delivery, and exceptions.
Expose under-service, over-service, routing gaps, and entitlement drift.
Perfect for SaaS support, customer success, finance, revenue operations, contract operations, and leadership.
How to install
Drop the file into your AI Agent. Works with Claude, Cursor, ChatGPT, and 20+ more.
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