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    Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIMuseMuseOpenClawOpenClaw+21 more

    Audit SaaS Support Entitlements

    1

    Audit whether SaaS customers receive the support they purchased and whether unpriced premium service is leaking margin.

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    Audit SaaS Support Entitlements

    Audit SaaS Support Entitlements

    Example session with this skill installed

    Audit Acme Corp's support. They are on a Standard plan but have a private Slack channel and 1-hour response times in Jira. Renewal is in 30 days.

    • Read your context and instructions
    • Compiled the audit saas support

    Support Entitlement Decision: Over-Served. Risk Score:
    7. Summary: Acme Corp receives Enterprise-level access (Slack, <1hr response) on a Standard contract, causing significant margin leakage.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Identify unpriced premium support leakageVerify SLA compliance before contract renewalsDetect routing gaps in support tiersPrepare entitlement alignment plans for CSMs

    About this skill

    Audit whether SaaS customers receive the support they purchased and whether unpriced premium service is leaking margin.

    Compare contracts, plans, channels, hours, response targets, escalations, actual delivery, and exceptions.

    Expose under-service, over-service, routing gaps, and entitlement drift.

    Perfect for SaaS support, customer success, finance, revenue operations, contract operations, and leadership.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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    Trust & safety

    Security scanned

    Verified clean 1 month ago

    • Passed all security checks, Safe to install

    Listed1 month ago
    Updated1 month ago

    What's inside

    Frequently Asked Questions