AS

    Audit SaaS Support Entitlements

    by Mariusz Wrzeszczynski

    1

    Audit whether SaaS customers receive the support they purchased and whether unpriced premium service is leaking margin.

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    Works with the AI tools you already use

    CClaude CodeCCursorCCodex CLIGGitHub CopilotGGemini CLIVVS CodeWWindsurfMManus+14 more

    See it in action

    You say

    Audit Acme Corp's support. They are on a Standard plan but have a private Slack channel and 1-hour response times in Jira. Renewal is in 30 days.

    Your agent does

    Support Entitlement Decision: Over-Served. Risk Score: 7. Summary: Acme Corp receives Enterprise-level access (Slack, <1hr response) on a Standard contract, causing significant margin leakage.

    What you get

    Identify unpriced premium support leakageVerify SLA compliance before contract renewalsDetect routing gaps in support tiersPrepare entitlement alignment plans for CSMs

    About this skill

    Audit whether SaaS customers receive the support they purchased and whether unpriced premium service is leaking margin.

    Compare contracts, plans, channels, hours, response targets, escalations, actual delivery, and exceptions.

    Expose under-service, over-service, routing gaps, and entitlement drift.

    Perfect for SaaS support, customer success, finance, revenue operations, contract operations, and leadership.

    How to install

    Drop the file into your AI Agent. Works with Claude, Cursor, ChatGPT, and 20+ more.

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    Creator

    Mariusz Wrzeszczynski
    Mariusz Wrzeszczynski

    109 skills on Agensi

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