What specific ServiceNow data can this skill retrieve for my AI agent?

This skill connects to your ServiceNow instance via the Table API to pull real-time data on incidents, user profiles, and CMDB hardware records without leaving your AI interface.

Can this skill be used to update or close tickets within ServiceNow?

This is a read-only tool designed for technical lookups; it has no permissions to create, modify, or delete records, ensuring your production data remains unchanged.

Which AI frameworks or agents are compatible with this skill?

It requires Python 3.12+ and uses the AST `sn-search` and `sectools` CLI utilities, making it compatible with any AI agent that supports MCP (Model Context Protocol) or CLI-based tool calling.

What is included in the package when I purchase this skill?

Your purchase includes the production-ready Python scripts, the AST-compatible CLI utilities, and a configuration guide for connecting your ServiceNow credentials securely via system keychain or environment variables.

Are there any limitations on which ServiceNow tables can be searched?

Yes, the skill is scoped to the `incident`, `sys_user`, and `cmdb_ci_computer` tables to ensure fast, reliable lookups for the most common IT and security use cases.

How are my ServiceNow credentials handled and secured?

The skill uses a hardened safety model that stores your ServiceNow credentials in a local system keychain or .env file, keeping sensitive authentication details isolated from the LLM prompt.

Works with the AI Agents you already use

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ast servicenow

Query ServiceNow incidents, users, and CMDB records via CLI and MCP for fast, read-only technical lookups.

$49

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Converts to your local currency at checkout

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ast servicenow

Example session with this skill installed

Who is the owner of the laptop with serial number SN99283-X and what department are they in?

Read your context and instructions
Compiled the ast servicenow

I have queried the ServiceNow CMDB and User tables to identify the asset owner.

ServiceNow Asset Lookup

Field	Value	Source
Serial Number	SN99283-X	`cmdb_ci_computer`
Asset Owner	Marcus Thorne	`cmdb_ci_computer`
Department	Site Reliability Engineering	`sys_user`
Manager	Sarah Jenkins	`sys_user`
User Status	Active	`sys_user`

Evidence

Queried sn-search cmdb --serial SN99283-X --json to identify owner sys_id.
Queried sn-search user --id <sys_id> --json to retrieve department and manager details.

Gaps

The search was successful. No truncation or API errors were reported by the ServiceNow Table API.

Next steps

Verify if the owner's department matches the current physical location of the device.
If this asset needs to be reassigned, please perform the update manually in the ServiceNow portal as this tool is read-only.

Connects securely to your tools. The creator never sees your data.

About this skill

Manually retrieving hardware ownership, ticket histories, or user details from ServiceNow slows down incident response and asset management. This skill provides a read-only interface to query ServiceNow records directly through the AST sn-search CLI and MCP tools.

What it does

Incident Lookups retrieves full details for specific INC numbers to check status and history.
User Profiling queries the sys_user table to find managers, departments, and contact information.
Asset Tracking searches the cmdb_ci_computer table to identify owners of laptops, hostnames, or serial numbers.
Contextual Search finds all tickets associated with a specific individual for audit or troubleshooting.
Read-Only Safety ensures no records are created, modified, or closed, maintaining data integrity.

How it works

Discovery detects mention of ServiceNow or specific incident/asset identifiers in the conversation.
Read Operations uses the sn-search CLI or MCP tools to query the Table API for relevant records.
Data Synthesis parses JSON responses, checking for errors, truncation, or search gaps.
Structured Reporting delivers a summary, evidence table, and identified gaps in visibility.

Frameworks & tools

This skill uses the Agentic Security Toolkit (AST) sn-search and sectools CLI utilities. It requires Python 3.12+, the ServiceNow Table API, and local credential storage via system keychain or .env files.

Why this beats prompting it yourself

Generic prompts cannot securely authenticate or query live ServiceNow instances. This skill uses a hardened safety model that isolates secrets from the chat and provides structured error handling to distinguish between "no results" and "failed queries."

Use cases

Identify the manager and department of a user involved in a security alert.
Verify the serial number and registered owner of a laptop reported as lost.
Pull the history of recent incidents assigned to a specific service desk agent.

Known limitations

Supports only incident, sys_user, and cmdb_ci_computer tables. It cannot create or update records and is restricted to ServiceNow environments.

How to use

Skills on Agensi run inside your AI agent. Copy the prompt, paste it into your agent, and it connects to Agensi and installs this skill for you. If a payment is needed, your agent shows it to you first.

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Verified clean 3 days ago

Passed all security checks, Safe to install

Requires

Python 3.12+

macOS or Linux (Windows only via WSL 2, untested)

bash 3.2+ (runs install.sh)

pip and venv (Debian/Ubuntu: python3.12-venv)

Third Party Python Packages Installed By Install.Sh From PyPI: Requests, Python Dotenv, Platformdirs, Keyring, Fastmcp, MCP

An agent that reads SKILL.md skills, e.g. Claude Code (optional)

A Stdio Client For The Tools (Optional) MCP

A system keychain for sectools secrets (optional; the .env file works without one)

macOS

Windows

Python

Listed3 days ago

ast servicenow