How does this skill help improve my customer support replies?

The skill analyzes your draft for three key areas: factual accuracy against your company policy, tone (removing defensiveness or jargon), and ensuring you have actually addressed the customer's specific pain points.

What specific 'red flags' does the tool look for in a draft?

It identifies and removes "inflammation" triggers like blame-shifting, empty apologies, and defensive language, providing you with a revised draft that de-escalates the situation.

What information do I need to provide for the skill to work effectively?

You should provide the original customer complaint, your drafted response, and a brief summary of your company policy or relevant approvals to ensure the skill verifies your promises correctly.

Can I use this skill with any AI chatbot or just specific platforms?

Yes, the skill includes a 'prompt.md' version that can be pasted directly into any standard chatbot interface, in addition to being compatible with agents that support skill loading.

Is there a cost for updates or new versions of this skill?

This is a free and open-source tool under the MIT license; you can access the full source code, documentation, and any future updates directly via the Pro Skill Packs GitHub repository.

Angry Customer Reply Check

Example session with this skill installed

Check my draft reply to this customer complaint. My policy is below.

Read your context and instructions
Compiled the angry customer reply

Before: Draft: "Unfortunately we regret any inconvenience. As per our policy, delivery times are estimates and not guaranteed, so you should have allowed more time. We will send you a full refund and a free replacement kettle within 24 hours."

After (skill output, from a real test run): Test run on a complaint and a draft we wrote, with a short policy. Verdict, unedited: "Hold and decide first. The draft promises a full refund and a free replacement, and the policy lets a support agent offer neither." It found the one thing the policy did allow, the 7.99 express refund, which the draft left out, quoted the blame phrases, and wrote a repaired reply with [DECIDE] markers for the refund timing and the team lead's approval.

Connects securely to your tools. The creator never sees your data.

About this skill

Checks a drafted reply to an upset customer before it is sent. It tests whether the reply answers what the customer actually said, whether every promise is backed by the policy or approval you supplied, and whether the tone helps or inflames (blame, jargon, empty apology, defensive phrases), then returns a repaired draft. Use when someone has a draft reply to a complaint, refund demand or angry message and says "check my reply", "is this OK to send", "does this sound defensive", or pastes a customer message with their draft.

Free and open source (MIT). Source and README: https://github.com/proskillpacks/skills/tree/main/skills/support/angry-customer-reply-check All our free skills: https://github.com/proskillpacks/skills . More from Pro Skill Packs: https://proskillpacks.github.io

Every skill in the folder ships with prompt.md, a paste-in version for chatbots that cannot load skills.

How to use

Skills on Agensi run inside your AI agent. Copy the prompt, paste it into your agent, and it connects to Agensi and installs this skill for you. If a payment is needed, your agent shows it to you first.

Reviews

No reviews yet

Be one of the first to try it. Every listed skill passes our trust checks below.

Security scanned

Passed our 8-point scan before listing

Fresh listing

Recently published to Agensi

Free forever

No account required to browse

Frequently Asked Questions

Angry Customer Reply Check