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    👣 5. Customer Journey Analyzer

    1

    Transform CRM and analytics data into prioritized customer journey maps with emotional heatmaps and ROI-driven actions.

    $7

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    See it in action

    You say

    Analyze our SaaS journey: Awareness has 10k visits with 80% drop-off (feeling: confused). Purchase has 200 sales with 10% drop-off. Main pain point is a slow checkout process. Give me a heatmap.

    Your agent does

    Phase Drop-off Emotion HeatScore Zone Awareness 80% [R] 2/5 64.0 ORANGE (Hot) Purchase 10% [G] 4/5 8.0 GREEN (Cool)

    P0 - CRITICAL: Slow checkout (Purchase). Action: Optimize UI/Payment-Gateway. ROI: 12:1.

    What you get

    Identify high-impact drop-off points in B2B SaaS funnelsGenerate prioritized CX optimization reports for stakeholdersCorrelate support ticket volume with emotional friction in the purchase phaseCalculate ROI for UX improvements and marketing automation steps

    About this skill

    Visualize and Optimize Your Customer Lifecycle

    The Customer-Journey-Analyzer is a developer-centric tool designed to transform fragmented business data into a structured, actionable customer experience roadmap. It moves beyond simple funnel tracking by correlating quantitative metrics (KPIs, drop-off rates) with qualitative emotional analysis across six key phases: Awareness, Consideration, Decision, Purchase, Retention, and Advocacy.

    What it does

    • 6-Phase Modeling: Maps the entire lifecycle from first touch to brand advocate.
    • Heatmap Generation: Calculates a "HeatScore" per phase to identify critical friction points.
    • 4D Pain Point Scoring: Prioritizes issues based on severity, volume, emotional impact, and business value.
    • Automated Remediation: Suggests specific actions like UI tweaks, Nurturing sequences, or referral programs from a built-in catalog.
    • ROI Forecasting: Estimates the impact and cost of proposed optimizations.

    Supported Frameworks & Output

    This skill is framework-agnostic and works with any AI agent (Claude, GPT, Gemini). It accepts raw text, tables, or JSON inputs from CRM, Web-Analytics, and Support tools. The output is a comprehensive Executive Report provided in clean ASCII tables or structured JSON for easy integration into your dev workflow.

    marketing
    customer-experience
    journey-mapping
    conversion-optimization
    data-analysis
    cx-strategy

    How to install

    Drop the file into your AI Agent. Works with Claude, Cursor, ChatGPT, and 20+ more.

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