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    πŸ‘£ 5. Customer Journey Analyzer

    πŸ‘£ 5. Customer Journey Analyzer

    by Martin Gunderman

    Transform CRM and analytics data into prioritized customer journey maps with emotional heatmaps and ROI-driven actions.

    Updated Jun 2026
    Security scanned
    Claude Code

    $7

    Β· or 35 credits

    30-day refund guarantee

    Secure checkout via Stripe

    Included in download

    • Identify high-impact drop-off points in B2B SaaS funnels
    • Generate prioritized CX optimization reports for stakeholders
    • terminal automation included
    • Ready for Claude Code
    • Instant install

    Sample input

    Analyze our SaaS journey: Awareness has 10k visits with 80% drop-off (feeling: confused). Purchase has 200 sales with 10% drop-off. Main pain point is a slow checkout process. Give me a heatmap.

    Sample output

    Phase Drop-off Emotion HeatScore Zone Awareness 80% [R] 2/5 64.0 ORANGE (Hot) Purchase 10% [G] 4/5 8.0 GREEN (Cool)

    P0 - CRITICAL: Slow checkout (Purchase). Action: Optimize UI/Payment-Gateway. ROI: 12:1.

    About This Skill

    Visualize and Optimize Your Customer Lifecycle

    The Customer-Journey-Analyzer is a developer-centric tool designed to transform fragmented business data into a structured, actionable customer experience roadmap. It moves beyond simple funnel tracking by correlating quantitative metrics (KPIs, drop-off rates) with qualitative emotional analysis across six key phases: Awareness, Consideration, Decision, Purchase, Retention, and Advocacy.

    What it does

    • 6-Phase Modeling: Maps the entire lifecycle from first touch to brand advocate.
    • Heatmap Generation: Calculates a "HeatScore" per phase to identify critical friction points.
    • 4D Pain Point Scoring: Prioritizes issues based on severity, volume, emotional impact, and business value.
    • Automated Remediation: Suggests specific actions like UI tweaks, Nurturing sequences, or referral programs from a built-in catalog.
    • ROI Forecasting: Estimates the impact and cost of proposed optimizations.

    Supported Frameworks & Output

    This skill is framework-agnostic and works with any AI agent (Claude, GPT, Gemini). It accepts raw text, tables, or JSON inputs from CRM, Web-Analytics, and Support tools. The output is a comprehensive Executive Report provided in clean ASCII tables or structured JSON for easy integration into your dev workflow.

    Use Cases

    • Identify high-impact drop-off points in B2B SaaS funnels
    • Generate prioritized CX optimization reports for stakeholders
    • Correlate support ticket volume with emotional friction in the purchase phase
    • Calculate ROI for UX improvements and marketing automation steps

    Reviews

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    Security Scanned

    Passed automated security review

    Permissions

    Terminal / Shell

    Allowed Hosts

    json-schema.org

    File Scopes

    references/**

    Tags

    customer-experience
    journey-mapping
    conversion-optimization
    data-analysis
    cx-strategy

    Claude Code, Hermes, Openclaw, Codex

    Creator

    Martin Gunderman

    Frequently Asked Questions

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