Customer Service and Contact Centers Skills
Customer Service and Contact Centers Skills is a complete AI support automation bundle designed to manage customer issues from first contact through final resolution. It combines end-to-end support handling with specialized e-commerce order and returns workflows, enabling businesses to identify customer intent, retrieve approved information, track orders, manage delays, returns, exchanges, cancellations, refunds, document outcomes, and escalate unresolved cases with full context. Ideal for SaaS companies, telecom providers, utilities, online services, Shopify stores, marketplaces, retailers, and DTC brands that need both general customer support and transaction-specific service capabilities in one coordinated package.
Works with every agent that reads SKILL.md — Claude Code, Cursor, Codex CLI, Gemini CLI, GitHub Copilot, Windsurf, OpenClaw, and more.
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What's included
2 skills
Manages ecommerce order tracking, delivery delays, cancellations, returns, exchanges, replacements, and policy-approved refunds by connecting customer requests with current order, shipment, warehouse, inventory, payment, return, fraud, and store-policy information. It verifies eligibility before action, prevents duplicate financial corrections, checks stock before promising replacements, distinguishes carrier and refund states precisely, minimizes repeated customer effort, and creates evidence-rich escalations for exceptional or high-risk cases.
Analyzes angry, frustrated, disappointed, or emotionally charged customer complaints and produces calm, empathetic, policy-compliant responses while detecting churn, refund, chargeback, legal, regulatory, reputational, privacy, safety, discrimination, fraud, and executive-escalation risks. It preserves prior contacts and commitments, separates verified facts from allegations, prevents unsupported admissions and overpromising, reduces repeated customer effort, and determines when supervisors or specialist teams must intervene.
See it in action
E-Commerce Order and Returns Agent
Example session with this skill installed
Customer wants to return order #4402 because the item is damaged. They also want to know if they can get a refund for the shipping fee since it arrived two days late.
- Read your context and instructions
- Compiled the e-commerce order
Return Eligibility: Eligible (Damaged).
Item: [SKU-882]
Policy: Prepaid label authorized.
Shipping Refund: Eligible (Service Guarantee breach).
Refund Calculation: Item ($45.00) + Shipping ($5.99).
Action: Generate return label and queue refund pending carrier scan.
How to install
Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.
- 1
Download the ZIP
Free skills download straight away. Paid skills unlock right after purchase.
- 2
Unzip into your skills folder
Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.
- 3
Ask your agent to use it
Restart the agent if it was already running. It picks the skill up automatically - no config needed.
Skills folder by agent
Click the path to copy it. Create the folder if it does not exist yet.
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